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Avid Scorch (iOS) ForumScorch for iPad Support FAQ |
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#1
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[resolved] Problem with my first purchase
Hi,
I'm new to scorch, and apparently I've been unlucky with my first purchase. After logging in scorch, choosing a score, clicking on buy and confirming the purchase on AppStore, the Scorch application displayed a message saying that the score value was debited but because of an "error" (unspecified) the score couldn't be downloaded. Now as I look at my purchases in Scorch, it's empty. Could someone help me? Thanks. Last edited by luciano f.; 07-15-2011 at 07:21 PM. Reason: marking thread as resolved |
#2
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Re: Problem with my first purchase
I've checked my itunes orders and the score value has been debited. It says:
Code:
Item: Avid Scorch, Scorch Score, Seller: Avid Tech... Artist: Avid® Type: In-App Purchase Units: 1 @ 1.99 Price: $1.99 |
#3
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Re: Problem with my first purchase
Hi Luciano f,
Sorry for the delay in replying. I'll message you off this forum and ask for details of what you bought so I can get this reolved for you. Sam |
#4
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Re: Problem with my first purchase
I'd like to report that the problem have been resolved.
Thanks Sam! |
#5
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Re: Problem with my first purchase
Hi Luciano f,
That's great news. I'll make sure Sam gets your message. Thanks, Joe |
#6
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Re: Problem with my first purchase
I too have just had same problem apple on firm payment debited but error message. Saying contact avid. Who do I contact and how. Very ad experience. Can anyone help.
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