No signal from my Korg microkey37 anymore?

[moyno85]

Hey guys,

I booted up Pro Tools 12 a few weeks ago and randomly received this error message:

"Pro Tools is unable to communicate with M-Audio Keyboard. Power-Cycle M-Audio Keyboard and check its connections. Note, if M-Audio Keyboard is not in use, update the Peripherals dialog to prevent further warnings."

Ever since then I cannot get Pro Tools to pick up a signal from my Korg microkey37 no matter what I do. The keyboard works with Reason so it's not the hardware.

- I'm running OSX Yosemite 10.10.1
- Pro Tools 12.1.0
- MBox Mini2

I've seemingly tried everything I've seen on other forums but nothings working, it's driving me nuts. Any help would be MASSIVELY appreciated.

Thanks guys!

-M

[Stig Eliassen]

Can any of the steps in this article help you?

[moyno85]

Hey, thanks for the reply.

Unfortunately that was one of the first sites I came across - tried it all, nothing worked.

Still getting the error message:

"Pro Tools is unable to communicate with M-Audio Keyboard. Power-Cycle M-Audio Keyboard and check its connections. Note, if M-Audio Keyboard is not in use, update the Peripherals dialog to prevent further warnings."

Found this post from 4 years ago with the exact same problem I'm having and there still doesn't seem to be any solution:
http://duc.avid.com/showthread.php?t=303207

I'm out of ideas. About to accept that I just wasted AUD$1000 on Pro Tools...

[Stig Eliassen]

What if you turn on the power while holding down the OCTAVE DOWN/OCTAVE UP buttons? This procedure restores the factory settings.

[moyno85]

Just gave the factory reset a go - keyboard still isn't being picked up.

Thanks for trying though. I'm really stumped by this one..

[Stig Eliassen]

And you have the latest driver installed? I know you said it works with Reason, but I'm running low on ideas.

[esparza audio]

Originally Posted by Stig Eliassen

And you have the latest driver installed? I know you said it works with Reason, but I'm running low on ideas.

I had the same thing happen with an 88-key maudio controller. I even had to open a support ticket. This was over a week ago and still no reply!!! And this is HD support plus. I finally got it working somehow, but avid didn't know that, so my support ticket lays unanswered in the avid support void.

Some food for thought though. My controller is relatively plug and play and I don't need to set it up in the peripherals page. In fact, the last midi device I had to set up in peripherals was a command 8. All my keyboard controllers never needed a set up.

I imagine I got it working after deleting a pref or a restart, as in pt12hd I have found sometimes random things just stop working as expected. Like when that odd sideways hand appears when holding control to move a region.

[moyno85]

Originally Posted by Stig Eliassen

And you have the latest driver installed? I know you said it works with Reason, but I'm running low on ideas.

Yeah, latest drivers are installed.

Is it weird that PT says it can't detect M-audio keyboard despite it being a Korg...?

[moyno85]

Originally Posted by esparza audio

I had the same thing happen with an 88-key maudio controller. I even had to open a support ticket. This was over a week ago and still no reply!!! And this is HD support plus. I finally got it working somehow, but avid didn't know that, so my support ticket lays unanswered in the avid support void.

Some food for thought though. My controller is relatively plug and play and I don't need to set it up in the peripherals page. In fact, the last midi device I had to set up in peripherals was a command 8. All my keyboard controllers never needed a set up.

I imagine I got it working after deleting a pref or a restart, as in pt12hd I have found sometimes random things just stop working as expected. Like when that odd sideways hand appears when holding control to move a region.

Hmm, thanks for that. Is there an easy way to delete preferences? Maybe I should just do a complete reinstall?

It's odd that this just randomly started happening. It was working initially.

[Stig Eliassen]

Originally Posted by moyno85

Yeah, latest drivers are installed.

Is it weird that PT says it can't detect M-audio keyboard despite it being a Korg...?

If you go to Setup (menu) > Peripherals > MIDI Controllers tab... is anything selected there?