Audio dropout while using pro tools ultimate demo

[tonedef]

Hello, I recently installed the pro tools ultimate demo to decide if I want to upgrade from pro tools 11. I am experiencing audio drop outside when I have plugins on tracks. When I disable the plugins the audio is fine. I am using a PC with windows 8. Any help would be appreciated.

[jeam25]

Hi friend all the OS optimizations done ? And what audio card are you using ? Lastest drivers installed ?

[jeam25]

Start here :

http://avid.force.com/pkb/articles/t...-Optimizations

[tonedef]

Yes, I have everything optimized and I'm using a rme babyface. I also have that updated to the latest version.

[The Weed]

Windows 8? That may be an issue. As to optimizations, have a look here.

Not quite the same issue, but worth an read.

Also, is your driver up-to-date for the BabyFace?

[Darryl Ramm]

Is this the same computer that was running Pro Tools 11? Did you uninstall that first?

Audio dropouts... with what plugins?

What session sample rate?

Make sure ignore errors is *not* checked. You want to see errors... if you do what exact error do you get?

Make sure Windows sound is not trying to use the same interface.

Post a SiSoft Sandra report.... as asked for in the “help us help you” link, pretty much expected here.

Hopefully Windows 8.1 not Windows 8, but don’t answer just post the Sandra report. Look at other reports posted on DUC to make sure you provide the right stuff.

[tonedef]

I am using Windows 8.1 and I am not getting an error. The audio doesn't play as if it is muted when I have certain plugins active. When I make the plugins inactive, the audio plays. One of the particular plugins in Maag Eq from Plugin Alliance. Here is my Sandra Report.

SiSoftware Sandra
ID
Host Name :
Workgroup : WORKGROUP
Computer
Model : Dell XPS 8700
Serial Number : 50D****
Chassis : Dell Desktop
Mainboard : Dell 0KWVT8
Serial Number : ..CN7220*********
BIOS : Dell A13 06/13/2018
Intel vPro : 9.1.26.1006
Total Memory : 8GB DIMM DDR3
Processors
Processor : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (4C 8T 3.79GHz, 3.8GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150
Chipset
Memory Controller : Dell Core (Haswell) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.6GHz 128-bit
Memory Module(s)
Memory Module : Samsung M378B5173QH0-CK0 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Samsung M378B5173QH0-CK0 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Video System
Monitor/Panel : Hewlett Packard HP LE2002x
(1600x900, 20.0")
Monitor/Panel : BBY NS-19E310A13
(1680x1050, 18.5")
Monitor/Panel : Hewlett Packard HP LE2002x
(1600x900, 20.0")
Video Adapter : NVIDIA GeForce GT 635 (2CU 384SP SM5.0 966MHz, 1GB 2GHz, PCIe 3.0 x8)
Video Adapter : NVIDIA GeForce GT 635 (2CU 384SP SM5.0 966MHz, 1GB 2GHz, PCIe 3.0 x8)
Video Adapter : NVIDIA GeForce GT 635 (2CU 384SP SM5.0 966MHz, 1GB 2GHz, PCIe 3.0 x8)
Graphics Processor
OpenCL : NVIDIA GeForce GT 635 (384SP 2C 966MHz, 1GB 2GHz)
D3D 11 : NVIDIA GeForce GT 635 (384SP 2C 966MHz, 1GB 2GHz)
OpenGL : GeForce GT 635/PCIe/SSE2 (1GB)
OpenGL : GeForce GT 635/PCIe/SSE2 (1GB)
OpenGL : GeForce GT 635/PCIe/SSE2 (1GB)
Storage Devices
Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:)
Seagate ST1000DM003-1SB102 (1TB, USB3/SATA300, 3.5", 7200rpm) : 932GB (I:)
Seagate ST1000DM003-1CH162 (1TB, USB3/SATA300, 3.5", 7200rpm) : 932GB (J:)
TSSTcorp DVD+/-RW SH-216DB (SATA150, DVD+-RW, CD-RW) : N/A (D:)
Logical Storage Devices
OS (C:) : 917GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
SOUNDS (I:) : 931GB (NTFS, 4kB) @ Seagate ST1000DM003-1SB102 (1TB, USB3/SATA300, 3.5", 7200rpm)
PRO TOOLS 2 (J:) : 931GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, USB3/SATA300, 3.5", 7200rpm)
WINRETOOLS : 490MB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
Hard Disk : 451MB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
PBR Image : 13GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
Optical Drive (D:) : N/A @ TSSTcorp DVD+/-RW SH-216DB (SATA150, DVD+-RW, CD-RW)
Peripherals
LPC Hub Controller #1 : Dell Lynx Point LPC Controller
LPC Legacy Controller #1 : T2 87-72
Audio Device : Dell Lynx Point HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : nVidia GK208 HDMI/DP Audio Controller
Audio Codec : nVidia nForce4 ISA Bridge
Disk Controller : Dell Lynx Point 6-Port SATA AHCI Controller
USB Controller #1 : Dell Lynx Point USB xHCI Host Controller
USB Controller #2 : Dell Lynx Point USB Enhanced Host Controller #2
USB Controller #3 : Dell Lynx Point USB Enhanced Host Controller #1
SMBus/i2c Controller #1 : Intel ICH SMBus
Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Peripherals
Media Player : GPT503 (931.39GB)
Media Player : Studio (931.32GB)
Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : Dell Wireless 1703 802.11b|g|n (2.4GHz) (802.11n (HT), AES-CCMP, 72.2Mbps)
Operating System
Windows System : Microsoft Windows 8.1 Personal 6.3.9600
Platform Compliance : x64
Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[Darryl Ramm]

Whoa only 8GB of memory. The formal system requirements for Pro Tools is 16GB. If building a new computer now I would install 32GB. (4x 8GB DIMMs). The maximum memory that CPU support.

However that may not explain audio dropouts. With ignore errors not checked... I hope to see Pro Tools crashing with an error.

[tonedef]

Through further research the problem seems to work with the plugin alliance plugins like bx_digital etc.

[musicman691]

Originally Posted by tonedef

Through further research the problem seems to work with the plugin alliance plugins like bx_digital etc.

I don't think those are the problem.
I know you said you did the optimizations but did you really? Delete all the crapware Dell puts on? Turn off all unneeded services?
I don't know if this matters but how is the ram populated? Both slots filled in one bank or spread out between the two banks? Speaking of ram you really will need to buy more ram. Crucial and others have ram for your machine and you can put in 32 gig ( 2 slots in each module x 2 modules x 8 gig per stick for 32 gig total).