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  #101  
Old 07-26-2021, 10:17 PM
Hellas111 Hellas111 is offline
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Join Date: Jul 2021
Location: U.S.A.
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Default Re: ProTools not opening, iLok not refreshing
I am having the same exact issue. My PT subscription is renewed, but iLok is not refreshing my licenses. How were you able to resolve?
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  #102  
Old 07-26-2021, 10:26 PM
Hellas111 Hellas111 is offline
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Default Re: Renewal Is Pending on Active Subscription
I am having the same exact issue.
CASE: 04211886
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  #103  
Old 07-26-2021, 10:28 PM
Hellas111 Hellas111 is offline
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Default Re: Ilok - subscription won't renew
I am having the same issue. My annual ProTools subscription automatically renewed, but iLok will not refresh and I am unable to use ProTools.
CASE: 04211886
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  #104  
Old 08-08-2021, 11:06 AM
PMTrub PMTrub is offline
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Join Date: Oct 2006
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Default Re: Licenses expired on renewed Pro Tools Subscription
I'm having this issue too, and of course it's while I'm pushing against a deadline with a client...

case# 04218879
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  #105  
Old 08-08-2021, 11:07 AM
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JFreak JFreak is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription
Quote:
Originally Posted by PMTrub View Post
deadline
trial
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  #106  
Old 08-08-2021, 11:20 AM
PMTrub PMTrub is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription
It's set to expire in about 5 hours, but I'll look into the trial. Thanks...
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  #107  
Old 08-09-2021, 04:49 PM
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jeffro jeffro is offline
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Default Re: Ilok - subscription won't renew
Quote:
Originally Posted by Hellas111 View Post
I am having the same issue. My annual ProTools subscription automatically renewed, but iLok will not refresh and I am unable to use ProTools.
CASE: 04211886
Welcome to the community.

Looks like Avid CS solved this via support case.
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  #108  
Old 08-09-2021, 04:54 PM
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jeffro jeffro is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription
Quote:
Originally Posted by PMTrub View Post
I'm having this issue too, and of course it's while I'm pushing against a deadline with a client...

case# 04218879
Sorry for the trouble, I escalated your case...
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  #109  
Old 08-09-2021, 10:39 PM
dwpat dwpat is offline
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Join Date: Jun 2020
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Default Re: Licenses expired on renewed Pro Tools Subscription
Having this same issue too - ACN is 04220416

Stopping me from finishing jobs before a deadline!!
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  #110  
Old 08-10-2021, 09:41 AM
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jeffro jeffro is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription
Quote:
Originally Posted by dwpat View Post
Having this same issue too - ACN is 04220416

Stopping me from finishing jobs before a deadline!!
Welcome to the community.

Looks like the was solved through your support case. All good?
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