Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Post Production > Post - Surround - Video

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-23-2005, 01:41 PM
SteveH44 SteveH44 is offline
Member
 
Join Date: Oct 1999
Location: Hollywood, CA USA
Posts: 59
Default A thanks to the Digi staff !

Its true, we've been hard with the Digidesign tech support staff over the past several weeks, but when your income is based on things working, its truely difficult to be calm, especially when you have 14 engineers crawling down your throat for answers, and there is nothing immediate to given them.
So we want to take this time to thank the Digidesign staff for going to the mat for us, and other users, who've had similar problems with Pro-Tools 6.9.1 MTC operations. More than 60% of our day is locking to timecode via MicroLynx syncronizers, video and Pro-Tools, which had a software issue, preventing us from using it.
The guys from Digidesign - L.A., came to our facility, looked at the problem, then looked at how we worked, went back to their code writers in Daly City, and within 7 days we had a working patch - 6.9.1 cs3, something that - with their production schedule is unheard of.
So this is to show that, we can be just as big about returning a thank you, as we were at beating them over the head with this
problem.
So guys - Thank You !

The Technical & Engineering Staff
L.A. Studios
Reply With Quote
  #2  
Old 09-23-2005, 09:58 PM
blue demon blue demon is offline
Member
 
Join Date: Feb 2004
Location: Hollywood
Posts: 265
Default Re: A thanks to the Digi staff !

Damn. that's impressive. It's nice to hear that they were so responsive.

I've never had an issue on that leve, but with my 002R, I had the infamous power supply/harness failure, and they were unbelievably fast in turining it around. AND..they even paid for the next day freight back to me. I don't know of any manufacturer that does that, and I deal with tons of them every day.


-Dave
__________________
Film in America.
Reply With Quote
  #3  
Old 09-24-2005, 06:31 AM
Frank Kruse Frank Kruse is offline
Member
 
Join Date: Dec 2002
Location: old europe
Posts: 5,552
Default Re: A thanks to the Digi staff !

It´s great that they solve these problems other people have in secret and provide the solution only to one user.

I`m really glad they solved this problem while I still get "missed sync point" errors all day long with MTC lock.

Last thing I heard was that they logged this as an official bug but they wouldn´t say when or if this would be fixed.

Does a digi-user have to work on trillion-$-budget hollywood movies to get this kind of service?

frank.
__________________
PTHDn 2021.3.1 (OSX10.14.6), 8x8x8, MacPro 5,1 3.33Ghz 12-Core, BM DeckLink SDI, SYNC HD, all genlocked via AJA GEN10, 48GB RAM, Xilica Neutrino, Meyersound Acheron
Reply With Quote
  #4  
Old 09-25-2005, 03:31 AM
sleadley sleadley is offline
Member
 
Join Date: Dec 1969
Location: Sydney,NSW,Australia
Posts: 957
Default Re: A thanks to the Digi staff !

Quote:
It´s great that they solve these problems other people have in secret and provide the solution only to one user.

I`m really glad they solved this problem while I still get "missed sync point" errors all day long with MTC lock.

Last thing I heard was that they logged this as an official bug but they wouldn´t say when or if this would be fixed.

Does a digi-user have to work on trillion-$-budget hollywood movies to get this kind of service?

frank.
They have provided it to more than one user. You can download it from the download section. And it wasn't just one user who had this problem in secret. I posted this as a bug and I had a long dialog with the Digi guys to help replicate the problem. I don't always work on big movies but we all get this kind of service if there is a problem that affects a group of users and the fault is repeatable. Have you downloaded cs3 and tried to see if it fixes your bug? It probably will.
Hope this helps
Simon L.
__________________
Plan for the worst, Hope for the Best.
www.trackdown.com.au
Reply With Quote
  #5  
Old 09-25-2005, 07:33 AM
Chief Technician's Avatar
Chief Technician Chief Technician is offline
Moderator
 
Join Date: Dec 2001
Location: NYC
Posts: 6,981
Default Re: A thanks to the Digi staff !

Quote:
I don't always work on big movies but we all get this kind of service if there is a problem that affects a group of users and the fault is repeatable.
Well, if this were true, there would have been a cs for v6.4.1 with the stop at shuttle speed zero fix from v6.6/6.9. We have nine (9) systems, and are plagued by this everyday. Allegedly we are the only people complaining about it, but this problem "affects a group of users and the fault is repeatable."
__________________
Jonathan S. Abrams, CEA, CEV, CBNT
Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10)
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Seriously Digi... you need to EDUCATE YOUR STAFF ilovemyssl 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 30 11-11-2009 10:40 AM
How do I look at my midi as notes on a staff? elvidge 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 11-29-2006 11:34 AM
Question for the digi staff Nick Rogers 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 05-30-2004 06:42 AM
to DIGI staff daven Pro Tools TDM Systems (Mac) 3 01-27-2003 03:14 PM
i gets no love from pt staff pimpalicous Digidesign Hardware & Software 3 03-21-2001 08:41 AM


All times are GMT -7. The time now is 06:40 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com