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  #1  
Old 09-18-2022, 08:22 AM
Mirko Cascio Mirko Cascio is offline
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Default Eucontrol 2022.9 Crash

Good evening everyone.
Sorry my english.
I have installed the new eucontrol 2022.9.0.41 software. When I try to move the plugs on my S1 and Dock at the same time, it crashes. The app crashes on the Mac, it crashes both S1 and Dock and App on the tablet. I have to do a stiff exit from the application and restart the software.
Do you have a solution?
Thank you.
Mirko
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  #2  
Old 09-18-2022, 09:18 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Eucontrol 2022.9 Crash

Hi and Welcome to the Forum Community

Make sure to update the Eucon on both computer and ipad as they need to be the latest versions on both computer and ipad to work properly so download the new Eucon again on the computer and see if that fixes it.

Also check again you have the latest version of Eucon on the iPad.

Best Christopher
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  #3  
Old 09-18-2022, 12:38 PM
Mirko Cascio Mirko Cascio is offline
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Default Re: Eucontrol 2022.9 Crash

thank you.
I uninstalled and reinstalled the latest version on the mac computer.
I have installed the latest version on the tablet. the problem is still present.
however, the firmware of the S1 and the dock have not had any updates. is there a way to refresh the controller firmware? thank you.
Mirko
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  #4  
Old 09-19-2022, 07:28 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Eucontrol 2022.9 Crash

Will ask and post back otherwise we have to look at the next step to get it working. Also maybe someone who has the S1 and dock can chime in?



Quote:
Originally Posted by Mirko Cascio View Post
thank you.
I uninstalled and reinstalled the latest version on the mac computer.
I have installed the latest version on the tablet. the problem is still present.
however, the firmware of the S1 and the dock have not had any updates. is there a way to refresh the controller firmware? thank you.
Mirko
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Best Regards
Christopher

#thestruggleisreal
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South Side Music Group
WEBHOME
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  #5  
Old 09-19-2022, 08:32 AM
BScout BScout is offline
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Default Re: Eucontrol 2022.9 Crash

Quote:
Originally Posted by Mirko Cascio View Post
When I try to move the plugs on my S1 and Dock at the same time, it crashes.
I'm unclear what you mean by "move" and "at the same time."
Move: is that remove? or create (instantiate/add)?
At the same time: how are you doing this on two controllers at once? You either do the action on the S1 or do the action on the Dock. But never exactly at the same time. (I would not understand the reason for this either.)

As for firmware updates, you do it from the Surfaces tab in EuControl. Select the item from the "My Surfaces" section and then choose "update firmware" at the bottom. You can't update a device that is already current. And there would be no point.

What sometimes helps with problems is to restart the device. Power cycle the S1 (by pulling the power cable and then plugging it back in.) Power cycle the Dock by turning the switch off and then on. Or rebooting the whole tablet (each tablet type has a different way to do this.)

But it sounds like your problem is software related so hardware changes (including firmware) would have no affect.
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  #6  
Old 09-19-2022, 09:25 AM
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Iain Haworth Iain Haworth is offline
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Default Re: Eucontrol 2022.9 Crash

Hi Mirko,

Can you let me know what plugins you're using and what kind of tablet you have? I can try and reproduce the same behavior and go from there
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  #7  
Old 09-19-2022, 11:16 PM
Mirko Cascio Mirko Cascio is offline
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Default Re: Eucontrol 2022.9 Crash

Hi BScout,
I use dock and S1 at the same time, to extend parameters over 16 knobs, trying to use the custom function.
Thank you.
Mirko
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  #8  
Old 09-19-2022, 11:19 PM
Mirko Cascio Mirko Cascio is offline
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Default Re: Eucontrol 2022.9 Crash

Hi Iain,
on each plug, I usually use SSL Ch strips. The tablet is a standard android.
Thank you.
Mirko
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  #9  
Old 09-20-2022, 10:04 AM
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Iain Haworth Iain Haworth is offline
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Default Re: Eucontrol 2022.9 Crash

Quote:
Originally Posted by Mirko Cascio View Post
Hi Iain,
on each plug, I usually use SSL Ch strips. The tablet is a standard android.
Thank you.
Mirko
Thx for the info Mirko - I don't have the SSL Ch strip plugin but I tried a bunch of other plugins and couldn't get the same behavior you're seeing. Could you try using the stock Channel Strip that comes with Pro Tools and see if you get the crashes?
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  #10  
Old 09-20-2022, 11:41 AM
Mirko Cascio Mirko Cascio is offline
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Default Re: Eucontrol 2022.9 Crash

Quote:
Originally Posted by Iain Haworth View Post
Thx for the info Mirko - I don't have the SSL Ch strip plugin but I tried a bunch of other plugins and couldn't get the same behavior you're seeing. Could you try using the stock Channel Strip that comes with Pro Tools and see if you get the crashes?

HI, Iain,
I have actually tried only plugins from the SSL bundle that have this problem.
I have tried other brands, like, msdsp, fabfilter etc etc .... and it seems to be ok.
Thank you
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