PT10.3.4 freezes computer

[MatzS]

Hi,
I have a very disturbing problem. Whenever I use PT, after a few minutes the entire system freezes and I have to reboot my computer.
any ideas?

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SiSoftware Sandra

ID
Host Name : Matzs-HomeDesk
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P8H77-M
Serial Number : MT7023K********
BIOS : AMI (OEM) 0701 08/24/2012
Total Memory : 7.7GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4C 3.6GHz, 3.6GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASUS Core (Ivy Bridge) DRAM Controller 100MHz, 8GB DIMM DDR3 1.33GHz 64-bit, Integrated Graphics

Memory Module(s)
Memory Module : Corsair CMX4GX3M1A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMX4GX3M1A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Video System
Monitor/Panel : ProView Generic PnP Monitor (1680x1050, 20.0")
Video Adapter : Intel(R) HD Graphics (6CU 48SP SM5.0 350MHz/1.1GHz, 256MB DDR3 1.33GHz 64-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : Intel(R) HD Graphics (48SP 6C 350MHz/1.1GHz, 1.6GB DDR3 1.33GHz 64-bit, Integrated Graphics)
Compute Shader Processor : Intel(R) HD Graphics (48SP 6C 350MHz/1.1GHz, 256MB DDR3 1.33GHz 64-bit, Integrated Graphics)

Storage Devices
WDC WD2500AAKS-00VSA0 (250GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 233GB (C:) (E:)
WDC WD10EALX-009BA0 (1TB, SATA600, 3.5", 7200rpm, 32MB Cache) : 932GB (D:)
HL-DT-ST DVDRAM GH24NS90 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)

Logical Storage Devices
Hard Disk (C:) : 49GB (NTFS) @ WDC WD2500AAKS-00VSA0 (250GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Hard Disk (E:) : 184GB (NTFS) @ WDC WD2500AAKS-00VSA0 (250GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Hard Disk (D:) : 932GB (NTFS) @ WDC WD10EALX-009BA0 (1TB, SATA600, 3.5", 7200rpm, 32MB Cache)
Optical Drive (F:) : N/A @ HL-DT-ST DVDRAM GH24NS90 (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS Panther Point LPC Controller
LPC Legacy Controller 1 : T0 C5-62
Audio Device : ASUS Panther Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : ASUS Panther Point 4 port SATA IDE Controller
Disk Controller : ASUS Panther Point 2 port SATA IDE Controller
USB Controller 1 : ASUS Panther Point USB xHCI Host Controller
USB Controller 2 : ASUS Panther Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Panther Point USB Enhanced Host Controller #1
FireWire/1394 Controller 1 : TI XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link)
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Samsung CLX-3170 Series (600x600, USB, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 8.1 Professional 6.03.9600
Platform Compliance : x64

Windows Experience Index
Current System : 4.9

[albee1952]

Could be the integrated graphics. Could be some tweak is missed to make it work with Windows 8. At the very least, I would save a backup drive image and update to 10.3.7 and cross your fingers. Next step(for me anyway) would be to add a modest graphics card(nVidia 610 maybe) and disable the onboard graphics.

[MatzS]

thanks albee.

why do you suspect the integrated graphics?
before the problem started, it worked fine with it.

I recently upgraded to win 8.1.
It might be the cause for it.

would a re-install of PT might help?

[albee1952]

Hmm, hard to say, but the update is certainly suspect. I never update ANYTHING without first saving a drive image, so I can get back to a working setup. The fact that it worked before is good news, but I am at a loss on how to proceed. Reinstalling PT is worth a shot

[MatzS]

I was foolish enough not to save a drive image
Thanks for trying to help.
I hope I would be able to solve this.

[rockridge]

Originally Posted by MatzS

Hi,
I have a very disturbing problem. Whenever I use PT, after a few minutes the entire system freezes and I have to reboot my computer.
any ideas?
BIOS : AMI (OEM) 0701 08/24/2012

Try updating your BIOS.
The latest is 07/23/2013.

http://www.asus.com/Motherboards/P8H77M/#support

[MatzS]

tried it, rockridge.
didn't help

[MatzS]

update:
reinstall didn't help.

anyone?

[dave911]

I would run the windows memory tester and a system stress test like prime 95 to make sure it is a Pro Tools problem.

Run a DPC latency checker, high DPC latency can hang PT.

I don't think Win 8.1 is supported yet so that's a whole different set of problems, live tiles etc.