Command 8 dead fader already?!!

[mantaray]

Hi there.

This command 8 is not used since we opened the box for more than a couple of hours and I already have a dead fader. To be precise, fader#2 stopped responding yesterday evening. It won't communicate with pro tools at all. When I did a group fader test, only once would it move together with the rest. However, when I used this fader for the group test, all the other faders followed. Do you think that it is a firmware problem that could be solved with a simple update? I hope it isn't anything more because I'm based in the mainland of Greece, and even in athens, digi support is not the best available.

[DigiTechSupt]

You should try installing the latest firmware and see if that helps at all.

[mantaray]

Hi Digi and many thanks for getting back to me.

The problem seems to go away when I turn the unit off and then back on. But after a not very long session, fader no.2 stops moving again. And this happened three more times. Any suggestions?

[DigiTechSupt]

Contact Digidesign Technical Support by phone for further troubleshooting - you may have a defective fader...

650.731.6100

[macr0w]

I had a similar problem last year. I ended up sending the unit back to Digi and had the main board replaced. Just in time as my 1 year hardware support was allmost up. Works great now, no trouble.