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  #1  
Old 05-26-2022, 10:50 AM
dominicperry dominicperry is offline
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Join Date: Apr 2019
Location: UK
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Default Odd message in Account

I just went into my Account to download 2022.5 and got the following message - "Upgrade and Support is ending soon - Pro Tools | Carbon".

Well, I have two copies of PT Perpetual, both in support, one ends Sept 2022 and the other April 2023. So what does this message mean?

When I click on "Update" as prompted, it doesn't take me anywhere where I can do anything.

Dominic
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  #2  
Old 06-03-2022, 12:40 PM
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cvicente22 cvicente22 is offline
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Location: Pasay Philippines
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Default Re: Odd message in Account

Hi Dominic,

I checked your account and it looks like it has something to do with the Pro Tools Carbon system id that ends with "601". No action needs to be done here since no license or entitlement is active or associated with that system id. But thanks for bringing this up, I'll coordinate this with our IT team to avoid any further confusion.

Cheers,
Charles
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Old 06-03-2022, 12:46 PM
dominicperry dominicperry is offline
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Default Re: Odd message in Account

Thanks Charles.

Dominic
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Old 06-08-2022, 07:06 AM
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cvicente22 cvicente22 is offline
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Default Re: Odd message in Account

You're welcome Dominic!
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