"Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [FIXED 5/27]

[EGS]

Originally Posted by B Stewart

I tried what BScout suggest and my system has been up for several hours with no problems. It seems to be with the new ILM that cloud is enabled which I have never used. Here is what BScout suggest:


With Pro Tools closed, Open your iLok manager.
Check if your iLok cloud session is closed. If it isn't, first switch your iLok cloud to "manual" management (show details and then you can change that) and then close the iLok cloud (right click and select close). It should grey out (fade back)

The latest iLok manager defaulted a iLok cloud in auto management mode. I have never used iLok cloud (intentionally) and yet there it was. And there were some secondary licenses in it. It's possible Pro Tools is opening using those licenses (one of those secondary was Pro Tools's backup license.)
And auto mode means it can reopen itself (which is why it should be switched to manual first.) For instance, if Pro Tools opens and is missing plugin licenses, it can open the cloud to check in auto (missing licenses like the SynthCell/GrooveCell licenses that haven't deposited yet)

Wow. They need to fix this.

[BScout]

Originally Posted by EGS

Wow. They need to fix this.

It appears "They" = iLok/Pace
I'd keep an eye out for updates

[jeffro]

Originally Posted by B Stewart

... It seems to be with the new ILM that cloud is enabled...

I can't repro this after setting my iLok Cloud to Automatic, closing my Cloud Session, uninstalling and reinstalling iLM, then launching PT. If I deactivate my PT license from my iLok3 before launching PT it gives me the window (attached) asking if I want to "Restore your iLok Cloud session?" So it's not opening automatically for me.

Please check that the options for 'Show all...dialogs" are enabled in iLM's Preferences > General. If still having trouble please follow the steps at ilok.com/#!support/help/102029547 > Problems... > iLok not recognized... and start a support ticket there to share logs and info.

[Pete Gates]

I’m having this issue too. ILM had enabled cloud licensing (I’ve never used it knowingly and don’t want to) and it had put lots of my licenses onto it - no confirmation/request to do this, never once seen a cloud dialog come up which I think is incredibly bad design from Pace. Took all those licenses off the cloud, switched to managed mode and shut cloud session but Pro Tools is still crashing occasionally saying it can’t find the Ilok.

Although this is completely a problem of Pace’s making Pro Tools should not immediately crash out. I know Avid stopped Pro Tools only checking Ilok at startup because multi-room facilities were doing the ilok race around the building at the beginning of the day to boot up multiple Pro Tools from only one ilok but some middle ground would be good, so we’re not crashing in the middle of a session.

Pete

[jeffro]

Originally Posted by Pete Gates

...Pro Tools is still crashing occasionally saying it can’t find the Ilok...

If you can, please start a support case with iLok as mentioned at https://duc.avid.com/showthread.php?p=2636689 so they can get more info. We're working directly with them on this. Thanks.

[Pete Gates]

Originally Posted by jeffro

If you can, please start a support case with iLok as mentioned at https://duc.avid.com/showthread.php?p=2636689 so they can get more info. We're working directly with them on this. Thanks.

Hey Jeffro,
Done. Hopefully you and Pace will be able to get to the bottom of this soon, it's interrupting work, often at really bad moments.

Cheers,
Pete

[docric]

Originally Posted by jeffro

If you can, please start a support case with iLok as mentioned at https://duc.avid.com/showthread.php?p=2636689 so they can get more info. We're working directly with them on this. Thanks.

Thanks Jeffro.
The issue continues 1-2x/day. Report filed w/ Pace... and ILM has been in managed mode (only) with no cloud auths all long.
Hope this can be sorted out soon.

[Stephen333]

Hey guys, we've been having this exact issue as well with a 2019 Mac Pro running 10.15.7 and Pro Tools 2022.4, happened as soon as we upgraded to 2022.4. Any updates or has anyone found a fix?

[docric]

Originally Posted by Stephen333

Hey guys, we've been having this exact issue as well with a 2019 Mac Pro running 10.15.7 and Pro Tools 2022.4, happened as soon as we upgraded to 2022.4. Any updates or has anyone found a fix?

Hey Stephen,

It's a little soon to tell, but there IS a new version of ILM (5.6) available on the iLok site. They recommend doing a full uninstall of the old (5.5.2 or earlier) and rebooting prior to installing the new version. I completed those steps yesterday & for at least the last 24 hours have not had this error recur. YMMV.
(prior to the update we were seeing it 2-3 x/day)

... hope this helps...

[Siegfried Meier]

Driving me friggin' nuts here...happening at the worst of times during sessions.

What's the deal?