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  #1  
Old 01-10-2020, 10:55 AM
rampartthemovie rampartthemovie is offline
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Default Case on ASC has never been opened and still in queue

I opened it on the 31st of december, I even provided my system ID. They said it would only take 5 days and have more priority with my system ID, no one at Avid have even bothered to look at it. Are they this slow? This is incredibly annoying.
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  #2  
Old 01-10-2020, 10:58 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Case on ASC has never been opened and still in queue

Hey

Yeah thats not quite right!

Can you post your support code nr here and I can help speed that up asap.
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Old 01-10-2020, 11:01 AM
rampartthemovie rampartthemovie is offline
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Default Re: Case on ASC has never been opened and still in queue

Sure thing!

03854630
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  #4  
Old 01-10-2020, 11:08 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Case on ASC has never been opened and still in queue

Escalating this now! Look for an EMail or a PM pretty quick.
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  #5  
Old 01-10-2020, 11:10 AM
rampartthemovie rampartthemovie is offline
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Default Re: Case on ASC has never been opened and still in queue

Thank you Southsidemusic!!!!
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  #6  
Old 01-10-2020, 11:11 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Case on ASC has never been opened and still in queue

Quote:
Originally Posted by rampartthemovie View Post
Thank you Southsidemusic!!!!
Of course

Sent to Avid Tech a few minutes ago so hang tight and it wont take another week for sure
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#thestruggleisreal
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South Side Music Group
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  #7  
Old 01-10-2020, 12:33 PM
rampartthemovie rampartthemovie is offline
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Default Re: Case on ASC has never been opened and still in queue

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Originally Posted by Southsidemusic View Post
Of course

Sent to Avid Tech a few minutes ago so hang tight and it wont take another week for sure
I just got it reviewed and the case has been closed! Thanks again!
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  #8  
Old 01-10-2020, 12:50 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Case on ASC has never been opened and still in queue

Thanks for letting us know and hollaback if you need anything.

Have a nice weekend
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