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  #1  
Old 08-02-2008, 09:21 PM
cpignatelli cpignatelli is offline
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Default Certain Plug-ins prevent Pro Tools from launching

Hello,

I'm running 003 Rack with the Factory Bundle on Windows XP SP2 with a Core 2 Duo and 2GB of RAM.

I keep running into a problem where after I install certain plug-ins, pro tools will hang during launch. First I ran into this problem with D-Fi; Pro Tools would hang on LoFi.dpm. Then I had the same problem with Maxim; Pro Tools launch would hang on Maxim.dpm. For both of these, I have installed the latest PACE driver and have completed all the step necessary to put the authorizations on my iLok. They still freeze Pro Tools Launch.

Now, I'm having the same problem with the installation of Structure Free. Pro Tools hangs on Structure.dpm when launching.

I've scoured the forums and while I've found many people who have had the same problems, I haven't found any solutions.

Can someone help?
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  #2  
Old 08-02-2008, 09:31 PM
cpignatelli cpignatelli is offline
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I should also add that I'm running PT LE 7.4cs5.
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  #3  
Old 08-03-2008, 03:13 PM
cpignatelli cpignatelli is offline
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Anyone?

Does anyone have any experience with this or know how to fix it?
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  #4  
Old 08-04-2008, 08:21 PM
cpignatelli cpignatelli is offline
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Just to follow up. I spoke with Digidesign support for about an hour and half trying to resolve this issue and they were unable to fix it despite the fact that my system meets all digidesign requirements. The technician basically told me that he was out of ideas and apologized.

So, to my great disappointment, I guess I'll be returning my 003 and going with another DAW.
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  #5  
Old 08-06-2008, 02:49 PM
kevinb511 kevinb511 is offline
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Did you run the Digi plug updater?
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  #6  
Old 08-06-2008, 02:58 PM
cpignatelli cpignatelli is offline
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Yep, we ran everything, tried everything, and nothing worked. The support guy actually gave up.
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  #7  
Old 08-06-2008, 03:06 PM
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spkguitar spkguitar is offline
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Could you please download and install the Tech Support Utility, run it, select "3. Generate Version List", and post the results from the text file that is created here. It will help us give you more accurate advice.

It would also be extremely helpful if you could post the specifications about your computer using the instructions found at the end of the General Troubleshooting sticky at the top of the main posts list in this forum.
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  #8  
Old 08-06-2008, 03:45 PM
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DigiTechSupt DigiTechSupt is offline
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I'm going to look into the notes from your call, but in the meantime spkguitar's recommendation of posting a plug-in version list is the way to go.

I'm thinking that you have old/outdated/incompatible plug-ins installed - did you ever have a different version of Pro Tools installed on this computer or install plug-ins from anywhere other than the standard Pro Tools installer?
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  #9  
Old 08-07-2008, 05:39 AM
cpignatelli cpignatelli is offline
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Version List as of Thu 08/07/2008 7:37:17.14

Pro Tools Version

W32i APP ENU 7.4.0.326 shp protoolsle.exe

Plug-In Versions

c:\program files\common files\digidesign\dae\plug-ins\*.*
W32i DLL ENU 7.4.0.168 shp bf essential clip remover.dpm
- - - - - bf essential clip remover.dpm.rsr
W32i DLL ENU 7.4.0.168 shp bf essential correlation.dpm
- - - - - bf essential correlation.dpm.rsr
W32i DLL ENU 7.4.0.168 shp bf essential meter bridge.dpm
- - - - - bf essential meter bridge.dpm.rsr
W32i DLL ENU 7.4.0.168 shp bf essential noise meter.dpm
- - - - - bf essential noise meter.dpm.rsr
W32i DLL ENU 7.4.0.290 shp bf essential tuner.dpm
- - - - - bf essential tuner.dpm.rsr
W32i DLL ENU 7.4.0.168 shp bombfactory bf-3a.dpm
- - - - - bombfactory bf-3a.dpm.rsr
W32i DLL ENU 7.4.0.168 shp bombfactory bf76.dpm
- - - - - bombfactory bf76.dpm.rsr
W32i DLL ENU 7.3.0.117 shp chorus.dpm
- - - - - chorus.dpm.rsr
W32i DLL ENU 7.3.0.117 shp click.dpm
- - - - - click.dpm.rsr
W32i DLL ENU 7.4.0.168 shp cosmonaut voice.dpm
- - - - - cosmonaut voice.dpm.rsr
W32i DLL ENU 7.3.0.117 shp d-verb.dpm
- - - - - d-verb.dpm.rsr
W32i DLL ENU 7.4.0.309 shp digirewire.dpm
- - - - - digirewire.dpm.rsr
W32i DLL ENU 7.3.0.117 shp dither.dpm
- - - - - dither.dpm.rsr
W32i DLL ENU 7.4.0.315 shp dynamics iii.dpm
- - - - - dynamics iii.dpm.rsr
W32i DLL ENU 7.4.0.309 shp elastic audio.dpm
- - - - - elastic audio.dpm.rsr
W32i DLL ENU 7.3.0.117 shp eq iii.dpm
- - - - - eq iii.dpm.rsr
W32i DLL ENU 7.3.0.117 shp flanger.dpm
- - - - - flanger.dpm.rsr
W32i DLL ENU 7.4.0.168 shp funk logic mastererizer.dpm
- - - - - funk logic mastererizer.dpm.rsr
W32i DLL ENU 7.3.0.117 shp invert-duplicate.dpm
- - - - - invert-duplicate.dpm.rsr
W32i LIB ENU 1.0.0.375 shp izotope_radius_win32.dll
W32i DLL ENU 7.4.0.168 shp joemeek compressor.dpm
- - - - - joemeek compressor.dpm.rsr
W32i DLL ENU 7.4.0.168 shp joemeek meequalizer.dpm
- - - - - joemeek meequalizer.dpm.rsr
W32i DLL ENU 7.4.0.117 shp lofi.dpm
- - - - - lofi.dpm.rsr
W32i DLL ENU 7.4.0.117 shp maxim.dpm
- - - - - maxim.dpm.rsr
W32i DLL ENU 7.3.0.117 shp mod delay ii.dpm
- - - - - mod delay ii.dpm.rsr
W32i DLL ENU 7.4.0.168 shp moogerfooger delay.dpm
- - - - - moogerfooger delay.dpm.rsr
W32i DLL ENU 7.4.0.168 shp moogerfooger ringmod.dpm
- - - - - moogerfooger ringmod.dpm.rsr
W32i DLL ENU 7.3.0.117 shp multi-tap delay.dpm
- - - - - multi-tap delay.dpm.rsr
W32i DLL ENU 7.3.0.117 shp normalize-gain change.dpm
- - - - - normalize-gain change.dpm.rsr
W32i DLL ENU 7.3.0.117 shp ping-pong delay.dpm
- - - - - ping-pong delay.dpm.rsr
W32i DLL ENU 7.4.0.117 shp rectifi.dpm
- - - - - rectifi.dpm.rsr
W32i DLL ENU 7.3.0.117 shp reverse-dc removal.dpm
- - - - - reverse-dc removal.dpm.rsr
W32i DLL ENU 7.4.0.168 shp sansamp psa-1.dpm
- - - - - sansamp psa-1.dpm.rsr
W32i DLL ENU 7.4.0.117 shp scifi.dpm
- - - - - scifi.dpm.rsr
W32i DLL ENU 7.3.0.117 shp signal generator.dpm
- - - - - signal generator.dpm.rsr
W32i DLL ENU 7.3.0.117 shp signaltools.dpm
- - - - - signaltools.dpm.rsr
W32i DLL ENU 7.4.0.168 shp tel-ray delay.dpm
- - - - - tel-ray delay.dpm.rsr
W32i DLL ENU 7.3.0.117 shp time comp-exp-pitch shift.dpm
- - - - - time comp-exp-pitch shift.dpm.rsr
W32i DLL ENU 7.4.0.270 shp time shift.dpm
- - - - - time shift.dpm.rsr
W32i DLL ENU 7.3.0.117 shp timeadjuster.dpm
- - - - - timeadjuster.dpm.rsr
W32i DLL ENU 7.3.0.117 shp trim.dpm
- - - - - trim.dpm.rsr
W32i DLL ENU 7.4.0.117 shp varifi.dpm
- - - - - varifi.dpm.rsr
W32i DLL ENU 7.4.0.168 shp voce chorus vibrato.dpm
- - - - - voce chorus vibrato.dpm.rsr
W32i DLL ENU 7.4.0.168 shp voce spin.dpm
- - - - - voce spin.dpm.rsr




Plug-Ins (Unused) Versions

c:\program files\common files\digidesign\dae\plug-ins (unused)\*.*
W32i DLL ENU 7.3.0.117 shp dynamics ii.dpm
- - - - - dynamics ii.dpm.rsr
W32i DLL ENU 7.3.0.117 shp eq ii.dpm
- - - - - eq ii.dpm.rsr






Music Production Toolkit is not installed.



DV Toolkit 2 is not installed.



Digitranslator is not installed.



DV Toolkit 1 is not installed.
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  #10  
Old 08-07-2008, 08:16 AM
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spkguitar spkguitar is offline
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Thanks. Any other audio software installed?

Quote:
Originally Posted by spkguitar View Post
It would also be extremely helpful if you could post the specifications about your computer using the instructions found at the end of the General Troubleshooting sticky at the top of the main posts list in this forum.
Should I copy those instructions here?
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