Pro Tools Studio software missing

[Chris August]

Hey! I just got my mbox studio today and after registering, everything is showing up in 'my products' except the Pro Tools Studio software. Is there something else I'm needing to do to redeem that?

Thanks,
Chris

[Chris August]

Also, I should mention that I have a PT Ultimate perpetual product in my account. I usually pay the $399 a year so I can stay current on updates, but I timed this out because I saw that this unit came with 1 year of PT Studio.

[Darryl Ramm]

Is there a subscription license in you iLok account? I'd check if its been put there even if you are not seeing other stuff.

It comes with a one year PT Studio subscription, hopefully getting off your Ultimate perpetual updates does not burn you in future if Avid yet again drops upgrade availability. Or maybe you can sell the Ultimate license if studio is enough?

[Chris August]

So it wasn't in my products or in my iLok account then I decided to randomly open Avid Link just to see if it was in there. At first I didn't see it, then as I scrolled all the way to the bottom, I saw it said "1 year subscription to Pro Tools Studio" and had a button to redeem it.

I read every thing that came with the unit and even watched the videos they made to see if I missed something and it never showed how to do redeem it or that you would even need to redeem it.

I'm good to go now.

Also, thanks Darryl for always helping out!