Please Help 7.4

[rudysg1234]

Ok,

I've posted about this before and I was told to get an external hard drive. Did that, it worked better for a while. Not perfect but better. But not I'm back to the same problem. I can only record and/or playback for about 10-15 seconds before it tells me to increase or decrease my h/w buffer size. Well I've done all that and it never improves. It gets worse but never any better. I'm out of ideas as to what it could be. I bought a compatible external hard drive, my system matches or exceeds requirements for the program. What is the problem. I have jobs that have been put on hold because of this problem and I'm losing out on other projects every day. I need help ASAP please any input you have would be appreciated.

Trevor

SiSoftware Sandra

System
Host Name : TREVOR-F938FB0F
User : Trevor
Workgroup : MSHOME

Processor
Model : Intel(R) Pentium(R) 4 CPU 3.00GHz
Speed : 3.00GHz
Cores per Processor : 1 Unit(s)
Threads per Core : 2 Unit(s)
Internal Data Cache : 8kB, Synchronous, Write-Thru, 4-way set, 64 byte line size, 2 lines per sector
L2 On-board Cache : 512kB, ECC, Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

System
System : Hewlett-Packard Pavilion zv5000 (PF119UA#ABA)
Mainboard : Hewlett-Packard 089C
Bus(es) : AGP PCI IMB PCMCIA CardBus USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : Hewlett-Packard F.23
Total Memory : 1.9GB DDR-SDRAM

Chipset 1
Model : ATI Technologies Inc Radeon IGP9100 RS300/200 Host Bridge
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 2GB DDR-SDRAM
Shared Memory : 4194302GB

Video System
Desktop Monitors/Panels : 2
Monitor/Panel : Default Monitor
Monitor/Panel : Plug and Play Monitor
Monitor/Panel : Plug and Play Monitor
Adapter : ATI MOBILITY RADEON 9000/9100 IGP

Physical Storage Devices
IC25N060ATMR04-0 (ATA) : 56GB (C:)
HTS721010G9AT00 (FireWire/1394) : 93GB (E:)
HL-DT-ST RW/DVD GCC-4241N (ATAPI) : N/A (D:)

Logical Storage Devices
Hard Disk (C:) : 56GB (28GB, 50% Free Space) (NTFS) @ IC25N060ATMR04-0 (ATA)
PRO TOOLS (E:) : 93GB (59GB, 63% Free Space) (NTFS) @ HTS721010G9AT00 (FireWire/1394)
CD-ROM/DVD (D:) : N/A @ HL-DT-ST RW/DVD GCC-4241N (ATAPI)

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : NEC PCI to USB Open Host Controller
USB Controller/Hub : NEC PCI to USB Open Host Controller
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Composite Device
USB Controller/Hub : Digidesign Mbox 2 Firmware Updater
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
PCMCIA/CardBus Controller : Texas Instruments PCI-1620 CardBus Controller with UltraMedia.
PCMCIA/CardBus Controller : Texas Instruments PCI-1620 CardBus Controller with UltraMedia.
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Microsoft PS/2 Port Mouse (IntelliPoint)

MultiMedia Device(s)
Device : SoundMAX Integrated Digital Audio

Communication Device(s)
Device : Agere Systems AC'97 Modem

Printers and Faxes
Model : Canon Bubble-Jet BJC-85 (Copy 1)
Model : Canon Bubble-Jet BJC-85
Model : Auto HP LaserJet 2100 PCL6 on ADOBE
Model : Auto HP LaserJet 2100 on ADOBE
Model : Auto HP Color LaserJet 4500 on ADOBE
Model : Auto HP C LaserJet 4500-PS on ADOBE
Model : Auto Auto HP C LaserJet 4500-PS on DLROOD on ADOBE
Model : Auto Auto HP C LaserJet 4500-HP on DLROOD on ADOBE

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System(s)
Windows System : Microsoft Windows XP (2002) Home 5.01.2600 (Service Pack 2)
Platform Compliance : Win32 x86

Network Services
Adapter : Realtek RTL8139 Family PCI Fast Ethernet NIC
Adapter : Broadcom 802.11b/g WLAN

[spkguitar]

What numeric error message(s) are you getting specifically? There are several with text about "Buffer Errors", but knowing the specific error numbers will narrow down what exact problem you are having, and help us help you better.

HTS721010G9AT00 (FireWire/1394) : 93GB (E:)

Does that firewire drive have the recommended Oxford 911 chipset?

Device : Agere Systems AC'97 Modem

Are you actually using the modem? If not, you should disable it completely.

Printers and Faxes
Model : Canon Bubble-Jet BJC-85 (Copy 1)
Model : Canon Bubble-Jet BJC-85
Model : Auto HP LaserJet 2100 PCL6 on ADOBE
Model : Auto HP LaserJet 2100 on ADOBE
Model : Auto HP Color LaserJet 4500 on ADOBE
Model : Auto HP C LaserJet 4500-PS on ADOBE
Model : Auto Auto HP C LaserJet 4500-PS on DLROOD on ADOBE
Model : Auto Auto HP C LaserJet 4500-HP on DLROOD on ADOBE

Are all of these printers actually hooked up at the time you are using Pro Tools? Are any of them hooked up at the time you are using Pro Tools?

Network Services
Adapter : Realtek RTL8139 Family PCI Fast Ethernet NIC
Adapter : Broadcom 802.11b/g WLAN

It is definitely recommended to disable those when using Pro Tools, especially the wireless. Having the wireless network card enabled when using Pro Tools can cause 6088 errors.

[rudysg1234]

The error # i get is -6086. The hard drive should be fine. Here is the address for it. https://oyendigital.com/mm5/merchant...FA2-72-100-IHI

Yeah it's the cheapest one I could find with the required specs but I would think if that was the problem it should have at least improved a little over the internal hard drive I was using before.
I always disconnect the networks when using pro tools. Also the printers aren't physicaly hooked up but I can send data to them wirelessly. I also disconnected the modem but it didn't help the problem. I appreciate the input.

Trevor

[spkguitar]

The error # i get is -6086.

That is typically a firewire communication problem. Is the firewire interface you are using one of the qualified ones?

The hard drive should be fine.

I agree. Ans since you are still having the same problem, it points in another direction.

I always disconnect the networks when using pro tools.

That's good, but you should always run the sandra report on the same setup you are running Pro Tools on.

Ah! Something else I just thought of: are your USB Root hubs set so that they don't allow the computer to power them down to save power? That's been known to cause 6086 errors with the MBox, IIRC.

Also, Have you tried plugging the MBox into a different USB port? I know on the macbook, running OSX or WinXP, you will get errors if you are plugged into the port closest to the screen. It's worth a try if you have another port.

[Kris75]

....Also, Have you tried plugging the MBox into a different USB port? I know on the macbook, running OSX or WinXP, you will get errors if you are plugged into the port closest to the screen. It's worth a try if you have another port.

Good point SPK. Also, when you installed PT 7.4, did you install the avid video engine?

On another note, How much EA are you using in these sessions?