Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-05-2004, 06:54 PM
Michael Carpenter Michael Carpenter is offline
Member
 
Join Date: Oct 2001
Location: Sydney Australia
Posts: 216
Default Bomb Factory update authorisation problems?

Hi gang..

I've just recently downloaded the version 4.1.1 updates. I know that i need to 're-register' them with Digidesign, but haven't been able to find out how to do it. When i go to start up PT now, it asks to re-authorise them as the authorisations are not on my Ilok (the BF auths are). I go to Internet Activation and it tries but says 'Internet activation not available for this product'. Then when i cancel, PT crashes.

I know i now have a 30 day trial period to sort this out, but can someone talk me through the process of re-authorising my BF plugs? I've looked around to see whether there was any other talk on here and the answerbase, but i couldn't find anything.

Thanks in advance..

MC
Reply With Quote
  #2  
Old 08-05-2004, 07:49 PM
Avid's Avatar
Avid Avid is offline
Administrator
 
Join Date: Apr 1998
Location: Worldwide
Posts: 9,575
Default Re: Bomb Factory update authorisation problems?

It varies a lot from case to case and plug-in to plug-in as to cost. You need to contact Digi Customer Service Administration directly.

You have to be already registered in the Bomb Factory Registration database, registered for Pro Tools 6, and you have to provide an iLok.com User ID.

Having looked at your registration in the BF Reg records, I'll send you a separate email with some of the details of your upgrade path. In your case, most will be free, but some are paid.
__________________
Administrator
Avid Pro Audio Community
Reply With Quote
  #3  
Old 08-05-2004, 08:29 PM
Michael Carpenter Michael Carpenter is offline
Member
 
Join Date: Oct 2001
Location: Sydney Australia
Posts: 216
Default Re: Bomb Factory update authorisation problems?

As an addition to this...

Whenever i hit 'try' to at least use the trial period, it tells me i need an Ilok to authorise. My ilok is installed, and we basically go through the authorisation process, even though i'm just 'trialling' it...

What a mess.. i'm going back to 3.70..

MC
Reply With Quote
  #4  
Old 08-05-2004, 09:03 PM
Michael Carpenter Michael Carpenter is offline
Member
 
Join Date: Oct 2001
Location: Sydney Australia
Posts: 216
Default Re: Bomb Factory update authorisation problems?

I can't believe i'm replying to my own post again..

Digi tech support has indeed contacted me, and we're sorting it out now.

I can't tell you though, how fantastic it is to get emails from local and international tech support so quickly. I'm very impressed..

As you were..

MC
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Ilok/factory authorisation problems JCV 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 6 11-05-2004 12:24 AM
where is the update for Bomb Factory LA-2A?? HYR Pro Tools TDM Systems (Mac) 3 07-14-2004 02:55 PM
BOMB FACTORY UPDATE. ThatHitSound 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 15 09-09-2003 02:51 AM
Bomb Factory Update. ThatHitSound 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 3 08-25-2003 12:41 AM
Bomb Factory/XP compatibility update? sonoma bass 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 07-26-2002 12:20 AM


All times are GMT -7. The time now is 12:08 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com