Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-01-2021, 10:43 PM
GstudioPW GstudioPW is offline
Member
 
Join Date: Jul 2021
Location: Perth, Australia
Posts: 1
Default iLock activation code never received in iLock account, Help

Avid have not sent me my iLok activation code (To my iLock account). I just upgraded my Pro Tools paid the bill, installed the software. They have my iLock information.I have checked and its correct. How do I get my activation code re-sent to my iLock from Avid. Help please.
Reply With Quote
  #2  
Old 07-09-2021, 10:17 PM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: iLock activation code never received in iLock account, Help

Welcome to the community.

Looks like this was handled via your support case. Please reply to the case notice email if needed to update the case.
__________________
system detailsxinstagramlinkedin
Reply With Quote
  #3  
Old 07-10-2021, 04:31 PM
Olivialatt Olivialatt is offline
Member
 
Join Date: Jul 2021
Location: New York
Posts: 1
Default Re: iLock activation code never received in iLock account, Help

Quote:
Originally Posted by GstudioPW View Post
Avid have not sent me my iLok activation code (To my iLock account). I just upgraded my Pro Tools paid the bill, installed the software. They have my iLock information.I have checked and its correct. How do I get my activation code re-sent to my iLock from Avid. Help please.
I am literally stuck in the same situation. I never received an activation code and my System ID does not work at all so I cannot call to get help. I paid so much money and can't even access any of the features which is totally unfair.
Reply With Quote
  #4  
Old 07-12-2021, 01:04 PM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: iLock activation code never received in iLock account, Help

Quote:
Originally Posted by Olivialatt View Post
I am literally stuck in the same situation. I never received an activation code and my System ID does not work at all so I cannot call to get help. I paid so much money and can't even access any of the features which is totally unfair.
Welcome to the community. I escalated your support case, so please watch for a case update.
__________________
system detailsxinstagramlinkedin
Reply With Quote
  #5  
Old 09-10-2021, 09:49 AM
demanmetdeneus demanmetdeneus is offline
Member
 
Join Date: Apr 2008
Posts: 14
Default Re: iLock activation code never received in iLock account, Help

Same problem here! I can't contact support because I do not have an activation ID. I am pressed for time also... Hope anyone can help.
Reply With Quote
  #6  
Old 09-10-2021, 11:19 AM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: iLock activation code never received in iLock account, Help

Quote:
Originally Posted by demanmetdeneus View Post
Same problem here! I can't contact support because I do not have an activation ID. I am pressed for time also... Hope anyone can help.
Sorry to hear that! Couldn't find your account based on your DUC email. Can you please start a case/chat with the store team via avid.com/learn-and-support/contact-audio-and-music-support and report back if you still need help?
__________________
system detailsxinstagramlinkedin
Reply With Quote
  #7  
Old 09-10-2021, 12:34 PM
demanmetdeneus demanmetdeneus is offline
Member
 
Join Date: Apr 2008
Posts: 14
Default Re: iLock activation code never received in iLock account, Help

Great to hear from you so quickly. I managed to enter a support case by now. Still no luck with the iLok account.
Reply With Quote
  #8  
Old 09-10-2021, 12:54 PM
blakeb93 blakeb93 is offline
Member
 
Join Date: Sep 2021
Location: Memphis TN
Posts: 3
Default Re: iLock activation code never received in iLock account, Help

Hello I am having the exact same issue, I've opened a support case, and also sat "waiting" in an online chat for an hour and a half waiting to hear from someone to no avail lol.


Its been quite a headache trying to figure this out and I'm glad to see its not just something I've done.


I would really appreciate any help resolving this.
Reply With Quote
  #9  
Old 09-10-2021, 01:54 PM
blakeb93 blakeb93 is offline
Member
 
Join Date: Sep 2021
Location: Memphis TN
Posts: 3
Default Ilok not recognizing my license

Hello, I just purchased a pro tools subscription through the avid online store, and after installing pro tools it will not allow me to open the program because I need to enter an "activation key". But according to avid's website when you buy through the online store this is done automatically. Furthermore, my ilok account is not even showing pro tools as an option for a license for me to activate.
Reply With Quote
  #10  
Old 09-10-2021, 02:11 PM
blakeb93 blakeb93 is offline
Member
 
Join Date: Sep 2021
Location: Memphis TN
Posts: 3
Default Re: iLock activation code never received in iLock account, Help

I am having the same issue, I've created a response ticket but its already been hours and I waited in a chat at my computer for the next representative for an hour and a half before giving up.


Getting really frustrated and would really like to use the product I paid money for.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Still Have NOT Received Activation Code Pro Tools 12.6.0 shamanrock Pro Tools 12 1 12-05-2016 08:26 AM
PT 9 on one account and pt 8 on other account , ilock.. where? pieroft Pro Tools 9 2 02-04-2011 10:23 AM
ILock Key adlib311 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 16 04-04-2007 09:55 PM
Have not Received my Activation Code! a2zproductions Pro Tools TDM Systems (Win) 1 12-11-2006 06:02 AM
Do I need the iLock? GtrDude 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 03-07-2005 01:02 PM


All times are GMT -7. The time now is 06:30 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com