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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#11
03-15-2025, 11:55 AM
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Re: PT Subscription active but no iLok license
Right, Marianna. I have had issues that required more than one sync to cure.
__________________
~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 11 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com 
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#12
03-20-2025, 11:43 AM
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Re: PT Subscription active but no iLok license
Hello, I'm also having this same issue as of yesterday. Tried to resync my iLok, but it simply moved my "expired" license to my unavailable tab in iLok Manager.
I've opened a case, but I'm meant to have session at 5pm Eastern and was hoping this might expedite things. Case number is: 04953008
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#14
03-21-2025, 10:14 AM
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Re: PT Subscription active but no iLok license
Quote:
Your Pro Tools license has been updated. Please update your license via Cloud: 1.) Open your iLok License Manager app on your computer (if you don't have the app yet, follow this link to download and install for free: http://avid.force.com/pkb/articles/e...icense-Manager). 2.) Sign in on the app using your iLok username/ID. 3.) On the top left, you should see a "File" button, click that. 4.) Click "Open Cloud Session" then you can launch your new Pro Tools. If the option only allows you to "Close Cloud Session" it means it's already Open, so go ahead and Close it and then Open it again just so the system refreshes. It is best to do this every time before launching Pro Tools. https://avid.secure.force.com/pkb/ar...-Cloud-Session You should be all set! I hope this has been resolved to your satisfaction. If you still encountering the issue, please provide us a screenshot to check further. Best Regards, Marianna
__________________
Marianna Montague Sr. Dir. CX and Community | Customer Advocate [email protected] cell +1 (813) 493-6800 AOL IM avidmarianna Twitter Avidmarianna We're Avid. Learn more at www.avid.com
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#15
03-27-2025, 03:49 AM
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Re: PT Subscription active but no iLok license
I have the same issue. I need this fixed ASAP. How do i open a support ticket?
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#16
03-28-2025, 10:40 AM
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Re: PT Subscription active but no iLok license
Quote:
Let me know if anything comes up!
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-Tope To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support www.topedomingo.com
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