Error when trying to start Pro Tools SE

[kevinswaim]

Hello, I just purchased a Fast Track Pro and have problems when trying to start Pro Tools SE.

Here is the error I'm getting:

The procedure entry point ?SetTitle@TApplication@@UAEXABV@basic_string@DU?$c har_traits@D@std@@V?$allocator@D@2@@@Z could not be located in the dynamic link library DFW.dll

The file DFW.dll is in the correct directory.

I'm installing the latest drivers which came on the CD with the Fast Track Pro, 6.0.7.


I'm installing the current version of Pro Tools SE and Pro Tools Essential.

I've got a mouse and a keyboard plugged in to usb ports besides the Fast Track Pro.

My computer is a Dell Inspiron 580, with 6 gig of ram.



Here is the system info:
SiSoftware Sandra

ID
Host Name : XXXXXXXX
Workgroup : WORKGROUP

Computer
Model : Dell Inspiron 580
Serial Number : J8Z9PM1
Chassis : Dell Desktop
Mainboard : Dell 0C2KJT
Serial Number : ..CN736040710169.
BIOS : Dell A07 11/13/2010
Intel vPro : 6.00.31.1208
Total Memory : 5.8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz (2C 4T 3.19GHz/3.2GHz, 2.13GHz IMC, 2x 256kB L2, 4MB L3)

Chipset
Memory Controller : Dell Core (Arrandale) DRAM Controller 133MHz FSB, 2x 3GB DIMM DDR3 2x 665MHz (1.33GHz), Integrated Graphics

Memory Module(s)
Memory Module : Elpida EBJ21UE8BDF0-DJ-F 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Elpida EBJ21UE8BDF0-DJ-F 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Elpida EBJ21UE8BDF0-DJ-F 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : Intel(R) HD Graphics (12 SM4.0 733MHz, 66MB DDR3 1.33GHz 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
Seagate ST3750528AS (750.2GB, SATA300, 3.5", 7200rpm) : 699GB (C:)
HL-DT-ST DVD+/-RW GH50N (8.4GB, SATA150, DVD+-RW, CD-RW, 2MB Cache) : 8GB (D:)

Logical Storage Devices
RECOVERY : 10GB (NTFS)
OS (C:) : 689GB (NTFS) @ Seagate ST3750528AS (750.2GB, SATA300, 3.5", 7200rpm)
Pro Tools SE (D:) : 8GB (CDFS) @ HL-DT-ST DVD+/-RW GH50N (8.4GB, SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Dell H57 LPC Interface Controller
LPC Legacy Controller 1 : T2 87-21
Audio Device : Creative Labs Sound Blaster X-Fi XtremeMusic
Disk Controller : Dell P55/PM55/3400 4 port SATA IDE Controller
USB Controller 1 : Dell P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Dell P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP LaserJet M1319f MFP (600x600, USB)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon iP4800 series XPS (USB, Colour)
Printer : Canon iP4800 series (USB, Colour)

Network Services
Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.8

I've tried uninstalling and reinstalling everything at least 3 times, still the same error.

I also tried installing it on another computer running Windows XP, and it gives the same error.

[kevinswaim]

Ok, found the problem with the help of the Avid support folks. First, I installed both Pro Tools SE and also Essential, because both discs came with the product. It turns out, you can only install one. There was a conflict with the dfw.dll file apparently since they were both installed.

So, if anyone else has this problem, here's the resolution. Uninstall both. I did this by using the install cd's and selecting uninstall.

Then, follow these instructions.

To delete Pro Tools preference files in Windows 7:

* Go to your Start menu and click on Computer.
* Double-click on the C: drive.
* Double-click on Program Files.
* Go to the Common Files folder.
* Go to the Digidesign folder.
* Go to the DAE folder.
* Right-click on the DAE Prefs folder and delete it.
* Go back to your C: drive.
* Double-click on Users.
* Double-click on your user name.
* Go to the AppData folder.
* NOTE: If the Appdata is not showing, click on Organize and choose 'Folder and Search Options'.
* Click on the View tab.
* Select 'Show Hidden Files and Folders'.
* Click Apply and OK. AppData should now be viewable.
* Go to the Roaming folder.
* Right-click on the Digidesign folder and delete it.


Then, install either one or the other. I did Pro Tools SE and it now starts successfully.

Thanks, Avid support!!!!!