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  #1  
Old 06-18-2020, 06:56 AM
Artis Artis is offline
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Location: Riga, Latvia
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Default AVID store crashes. Can't buy plugin on it. [SOLVED]

Hi!
Maybe here someone from Avid can help. I wrote to AVID store support few days ago and there still have no answer about it.
I need to buy Quartet DynPEQ AAX DSP plugin - but i cant get it trought. Website page blanks out when it automatically changes currency from USD to EUR based on my location. Tried different browsers - same thing. Tried to make purchase in Avid Link app and can't get it trought neither with credit card neither with Paypal. It redirects me back to the "proceed to checkout" or "There have been error" message.
Looks like the problem is with that store page itself.

Keep safe,
Artis
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Old 06-18-2020, 12:09 PM
Artis Artis is offline
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Default Re: AVID store crashes. Can't buy plugin on it.

Update: After few hours got an e-mail with purchase confirmation from Avid Link app purchase. So the issue is kind of resolved. Downside - it eded up with double purchase since there were no notification on successful transaction. Opened return case for it. Meanwhile store web page still is down.
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Old 06-18-2020, 12:17 PM
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marianna marianna is offline
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Default Re: AVID store crashes. Can't buy plugin on it.

Hey there
Can you email me the case # and your MyAvid email.
I can escalate this.
Marianna@Avid
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Old 06-26-2020, 08:00 AM
Artis Artis is offline
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Default Re: AVID store crashes. Can't buy plugin on it.

Update: Thanks Marianna and the rest of the Avid team! The issue have been resolved without hustle. :) Now back to the mixing!
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Old 06-26-2020, 02:20 PM
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marianna marianna is offline
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Default Re: AVID store crashes. Can't buy plugin on it. [SOLVED]

Perfect!!!!!!!! Great news my friend.
Only a post away if you need us...... or email :)
Have a super weekend.
Marianna
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cell +1 (813) 493-6800
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