Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Post Production > Post - Surround - Video

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-06-2006, 10:32 AM
TVPostSound's Avatar
TVPostSound TVPostSound is offline
Member
 
Join Date: Aug 2002
Posts: 3,313
Default Now this is customer service!!


Heres a reply to an email I sent to Elemental Audio Systems. In regards to InspectorXL using excessive CPU cycles on one of my systems.

Hello,

You wrote to us previously about a problem when using InspectorXL in Pro Tools LE 7. I am writing to update you in the status of this issue. We have determined why InspectorXL sometimes uses a larger than expected amount of CPU resulting in the CPU spikes and audio drop outs you experienced. We have implemented a fix for this problem and it will appear in the next update to InspectorXL. We are in the process of preparing this next update and while I do not have a specific date for release at this time, the update should be available in the near future. You should receive notification by email when the InspectorXL update is available for download.

I apologize for any inconvenience this issue has caused. If you have any additional questions or we can be of any further assistance to you, please let us know. Thank you for your patience during our investigations and for your continued support.

Happy New Year!

------------------------------------
Sales & Customer Service
Elemental Audio Systems
__________________
IMDB
Reply With Quote
  #2  
Old 01-06-2006, 11:29 AM
EGS's Avatar
EGS EGS is offline
Member
 
Join Date: Nov 2004
Location: Chicago
Posts: 3,241
Default Re: Now this is customer service!!

Very impressive. Hooray for Elemental Audio Systems!!! Now that's the way to build business.
__________________
Desktop: PT 2020.5 / Win 10 / Intel i9-11900K / Gigabyte Z590 Vision D / 64GB DDR4 / Focusrite LS56
Laptop: PT 2020.5 / Win 10 / Intel i7 / HP ProBook / U-PHORIA UMC1820
Legacy: PT 5 & 6 / OS9 & OSX / Mac G4 / DIGI001
Click for demo
Reply With Quote
  #3  
Old 01-07-2006, 11:25 AM
bad jitter bad jitter is offline
Member
 
Join Date: Apr 2001
Location: Tellus
Posts: 1,383
Default Re: Now this is customer service!!

Yeah, and let's all vote for the surround (5.1) compatible version of Inspector XL!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
worst customer service ever... adamjames 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 36 01-18-2011 10:18 AM
Digi Customer Service ndrr1113 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 2 12-21-2008 10:38 AM
Outstanding Customer Service mcconnellsteve 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 2 03-20-2006 01:02 PM
Digi Customer Service mrmxed Pro Tools TDM Systems (Mac) 6 03-21-2003 10:14 AM
Great customer service! choW housE ICON & C|24 1 05-25-2002 02:37 PM


All times are GMT -7. The time now is 06:09 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com