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#1
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Cannot Install Pro Tools
I am trying to install Pro Tools 8 on my new 64-bit Windows 8.1 laptop. It recognizes my M-box and gets a good ways into the install and then bombs with the error: Microsoft Visual C++ Redistributable Installer returned an error: Error 3010.
Please help! I enclose a load of hopefully relevant Sandra information after the double line below: =============== SiSoftware Sandra General Information Windows System : Microsoft Windows 8.1 Home 6.03.9600 Platform Compliance : x64 Full Name : Windows 8.1 6.3.9600 Kernel Type : Multiprocessor Free BackOffice Components : No Small Business Components : No Terminal Services Components : No Compute Cluster Components : No Product ID : 00179-60969************ Product Key : QH83N-PC62G-PW*************** Registered Owner : [email protected] Microsoft Software Licensing Tables (MSDM/SLIC) Version : 0.01 Expected Windows Version : 6.03 Product Key : QH83N-PC62G-PW*************** Activation Status Name : Windows(R), Core edition Type : Windows(R) Operating System, OEM_DM channel Activation Required : No Data Execution Prevention (DEP) Supported by CPU : Yes Applications Protected : Yes Drivers Protected : Yes Virtual Machines and Runtime Engines .NET Framework : 4.5.51641 .NET Framework : 3.5.30729 (SP1) .NET Framework : 3.0.30729 (SP2) Windows Communication Foundation : 3.0.4506 Windows Presentation Foundation : 3.0.6920 Windows Workflow Foundation : 3.0.4203 (SP2) .NET Framework : 2.0.50727 (SP2) Default Key Applications Web Browser : Internet Explorer 11.00.9600.16518 Address Book : Address Book 6.03.9600.16384 Anti-Virus : Webroot SecureAnywhere Anti-Spyware : Webroot SecureAnywhere Session Settings Host Name : DELL-LAPTOP User : Peyton Todd Time Since Start-Up : 60 day(s), 3 hour(s), 55 minute(s), 1 second(s) OS Properties Debug Version : No Security Present : No Remote Terminal Session : No Boot Features Boot Type : Normal Automatic Update Active Service : Yes Status : Automatic Scheduled Day : Every Day Scheduled Time : 3:00:00 AM Installed Windows Updates Update for Windows 8.1 for x64-based Systems (KB2884846) : Critical Updates, Windows 8.1 (9.62MB - 9.62MB) Security Update for Windows 8.1 for x64-based Systems (KB2892074) : Critical, Security Updates, Windows 8.1 (505.68kB - 505.68kB) Update for Windows 8.1 for x64-based Systems (KB2909569) : Updates, Windows 8.1 (510.18kB - 510.18kB) Update for Microsoft Camera Codec Pack for Windows 8.1 for x64-based Systems (KB2899189) : Updates, Windows 8.1 (13.87MB) Update for Windows 8.1 for x64-based Systems (KB2917993) : Updates, Windows 8.1 (367.82kB - 367.82kB) Security Update for Windows 8.1 for x64-based Systems (KB2909210) : Critical, Security Updates, Windows 8.1 (454.38kB - 454.38kB) Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2898868) : Important, Security Updates, Windows 8.1 (9.91MB - 9.91MB) Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2901125) : Important, Security Updates, Windows 8.1 (3.3MB - 3.3MB) Security Update for Microsoft .NET Framework 4.5.1 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2898871) : Important, Security Updates, Windows 8.1 (35.26MB - 35.26MB) Update for Windows 8.1 for x64-based Systems (KB2919907) : Updates, Windows 8.1 (60kB - 60kB) Update for Windows 8.1 for x64-based Systems (KB2913760) : Critical Updates, Windows 8.1 (1.09MB - 1.09MB) Security Update for Windows 8.1 for x64-based Systems (KB2929961) : Critical, Security Updates, Windows 8.1 (445.21kB - 445.21kB) Security Update for Windows 8.1 for x64-based Systems (KB2930275) : Important, Security Updates, Windows 8.1 (1.9MB - 1.9MB) Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2925418) : Critical, Security Updates, Windows 8.1 (34MB - 34MB) Security Update for Windows 8.1 for x64-based Systems (KB2922229) : Important, Security Updates, Windows 8.1 (1.53MB - 1.53MB) Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2936068) : Critical, Security Updates, Windows 8.1 (15MB - 15MB) Security Update for Windows 8.1 for x64-based Systems (KB2962140) : Security Updates, Windows 8.1 (2.25MB - 2.25MB) Update for Windows 8.1 for x64-based Systems (KB2965065) : Critical Updates, Windows 8.1 (400.89kB - 400.89kB) Security Update for Windows 8.1 for x64-based Systems (KB2926765) : Important, Security Updates, Windows 8.1 (13.09MB - 13.09MB) Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2931358) : Important, Security Updates, Windows 8.1 (322kB - 322kB) Security Update for Microsoft .NET Framework 4.5.1 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2931366) : Important, Security Updates, Windows 8.1 (583.75kB - 583.75kB) Update for .NET Native on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2954879) : Updates, Windows 8.1 (104.52kB - 104.52kB) Update for Windows 8.1 for x64-based Systems (KB2939153) : Update Rollups, Windows 8.1 (4.68MB - 4.68MB) Update for Windows 8.1 for x64-based Systems (KB2950153) : Updates, Windows 8.1 (213kB - 213kB) Update for Windows 8.1 for x64-based Systems (KB2956575) : Critical Updates, Windows 8.1 (12.74MB - 12.74MB) Update for Windows 8.1 for x64-based Systems (KB2958262) : Updates, Windows 8.1 (2MB - 2MB) Update for Windows 8.1 for x64-based Systems (KB2969339) : Critical Updates, Windows 8.1 (10.09MB - 10.09MB) Security Update for Windows 8.1 for x64-based Systems (KB2920189) : Security Updates, Windows 8.1 (31.25kB - 31.25kB) Security Update for Windows 8.1 for x64-based Systems (KB2964736) : Critical, Security Updates, Windows 8.1 (925.27kB - 925.27kB) Update for Windows 8.1 for x64-based Systems (KB2965142) : Critical Updates, Windows 8.1 (5MB - 5MB) Update for Windows 8.1 for x64-based Systems (KB2969817) : Critical Updates, Windows 8.1 (172.32kB - 172.32kB) Security Update for Windows 8.1 for x64-based Systems (KB2957189) : Important, Security Updates, Windows 8.1 (1.15MB - 1.15MB) Update for Windows 8.1 for x64-based Systems (KB2965699) : Critical Updates, Windows 8.1 (1.92MB - 1.92MB) Update for Windows 8.1 for x64-based Systems (KB2966804) : Updates, Windows 8.1 (159.77kB - 159.77kB) Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2957689) : Critical, Security Updates, Windows 8.1 (35.79MB - 35.79MB) Update for Windows 8.1 for x64-based Systems (KB2955164) : Critical Updates, Windows 8.1 (97.31MB - 97.34MB) Security Update for Windows 8.1 for x64-based Systems (KB2964718) : Critical, Security Updates, Windows 8.1 (1.59MB - 1.59MB) Security Update for Windows 8.1 for x64-based Systems (KB2939576) : Important, Security Updates, Windows 8.1 (1MB - 1MB) Security Update for Internet Explorer Flash Player for Windows 8.1 for x64-based Systems (KB2966072) : Security Updates, Windows 8.1 (10.5MB) Security Update for Windows 8.1 for x64-based Systems (KB2965788) : Important, Security Updates, Windows 8.1 (1.29MB - 1.29MB) Available Windows Updates Update for Windows 8.1 for x64-based Systems (KB2962409) : Updates, Windows 8.1 (49.68MB - 49.68MB) Windows 8.1 Update for x64-based Systems (KB2919355) : Critical, Security Updates, Windows 8.1 (890.18MB - 890.18MB) Regional Settings User Default Locale : 1033 Country : United States Language : English (United States) Currency : USD Time Zone : Eastern Daylight Time ANSI Code Page : 1252 OEM Code Page : 437 Operating System Folders Windows Folder : C:\WINDOWS System Folder : C:\WINDOWS\system32 Application Data Path : C:\Users\Peyton\Desktop Programs Path : C:\Program Files Temporary Folder : C:\Users\Peyton\AppData\Local\Temp Performance Enhancing Tips Tip 1300 : Enter your company name or 'Home' instead of 'Unknown'. Tip 1310 : Licensing table found. OEM Windows can be activated off-line. Warning 1316 : This copy of Windows contains Activation Technology. Back up your activation. Tip 1327 : Java Runtime Engine not installed. Install it to run the current Java applications. Warning 1321 : Critical updates are available! Update as soon as possible. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. |
#3
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Re: Cannot Install Pro Tools
You can install/run in windows 7 compatibility. Just right click pro tools > compatibility
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AJHBEATS |
#4
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Re: Cannot Install Pro Tools
Thanks for the info. But do you know how I would access windows 7 compatibility? I assume this must be part of Windows 8.1 somewhere (which I bought to try to keep up with developments, but which so far I hate!).
Update: Everything I've been able to learn about compatibility mode in Windows 8 starts by clicking on the program's icon. But there is none in this case since Protools does not install! Last edited by peytontodd; 06-26-2014 at 05:57 AM. Reason: Update after more research |
#5
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Re: Cannot Install Pro Tools
Quote:
http://www.avid.com/US/products/pro-tools-software There is a free 30 day trial available for PT11 as well, you should check it out. http://www.avid.com/Trial/ProTools That said, I have been able to install LE8 on Windows 8. Some things you can try would be, first, make sure UAC is OFF. Control Panel>User Accounts>Change User Account Control Setting Set it to NEVER NOTIFY Installing PT LE8: Instead of just double clicking the install icon, Right Click and choose Run As Administrator. It should install, at least it has for me. If that does not work, Right Click the installer icon - Properties>Compatibility Settings Check the box under Compatibility Mode and choose something like Windows 7. Apply. OK. Right Click the icon and Run As Administrator to install. What exact version are you trying to install? You should be using the FULL 8.0.4 installer, not 8.0 or anything less than 8.0.4 Just know you will be on your own for tech support.
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Brian Windows 11 Pro | macOS 12 Pro Tools 2022 benonistudio.com Youtube Channel - benonistudio Plugin Deals @benonistudio |
#6
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Re: Cannot Install Pro Tools
There's no upgrade path from 8.04 to PT 11, so I'd have to pay $699; also their compatibility chart claims I'd need a dedicated disk for audio processing, which would be a real bummer since this is a laptop.
Fortunately, though, thanks to your instructions I was able to install 8.04 successfully, at least after a few hiccups: mainly that it couldn't install the PACE iLok drivers - which also happened on one of my two Win 7 PCs, but Protools runs there despite this. On this laptop, however, it was necessary to install iLok from the iLok website, which led to a few hurdles of its own. Now, however, ProTools loads successfully, and seems to work fine for my particular use of it (excerpting sentences from spoken dialogs into .wav files, plus occasionally digitizing from audiotapes though I haven't actually tested all of these). The only irritation is that whenever I load ProTools now I get the error message: "The DigiMDIService could not be acquired. Please verify that it is properly installed and registered (may require a complete reinstall)". Well, maybe it doesn't matter for what I need to do with ProTools, although it would be nice if everything worked! I wouldn't get have the nagging worry that this could lead to some other unfortunate consequence later. So if you know how to fix this, too, that would be great. Either way, though, I'm very grateful since I could never have installed it without you. |
#7
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Re: Cannot Install Pro Tools
Pro Tools has always required a separate drive for the sessions
best case, you have decrease performance worst case, Pro Tools crashes during recording and overwrites system files (I have seen it happen but not for a long time)
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... "Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911 Thank you, Craig |
#8
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Re: Cannot Install Pro Tools
Fortunately the great bulk of what I've had to do over the years (ever since the Digi001!) has involved a separate hard drive from the C drive on which Pro Tools itself was installed. There was lots of other stuff on the extra drive, just not in use at the moment I was working in Pro Tools. Did the very existence of those other things on the drive constitute a problem?
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#9
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Re: Cannot Install Pro Tools
Quote:
This is the problem when running an unsupported system, when you run into errors, your kinda on your own. One thing you can try it to Launch Pro Tools with Run As Admin instead of just double clicking to open. Its the same process I described earlier, just Right Click the PT icon and choose Run As Admin, that can help with MIDI issues and other stuff. You should be able to get the PT11 upgrade for $399..... What interface do you have? Mbox or Mbox 2? http://www.sweetwater.com/feature/protools11/ http://shop.avid.com/ccrz__ProductDe...t=&&store=shop Or, have you considered the Eleven Rack? $699 or less brand new and it comes with Pro Tools 10/11 combo license! Amazing deal! http://www.sweetwater.com/store/detail/ElevenRack/
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Brian Windows 11 Pro | macOS 12 Pro Tools 2022 benonistudio.com Youtube Channel - benonistudio Plugin Deals @benonistudio |
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