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Cannot Install Pro Tools
I am trying to install Pro Tools 8 on my new 64-bit Windows 8.1 laptop. It recognizes my M-box and gets a good ways into the install and then bombs with the error: Microsoft Visual C++ Redistributable Installer returned an error: Error 3010.
Please help! I enclose a load of hopefully relevant Sandra information after the double line below: =============== SiSoftware Sandra General Information Windows System : Microsoft Windows 8.1 Home 6.03.9600 Platform Compliance : x64 Full Name : Windows 8.1 6.3.9600 Kernel Type : Multiprocessor Free BackOffice Components : No Small Business Components : No Terminal Services Components : No Compute Cluster Components : No Product ID : 00179-60969************ Product Key : QH83N-PC62G-PW*************** Registered Owner : [email protected] Microsoft Software Licensing Tables (MSDM/SLIC) Version : 0.01 Expected Windows Version : 6.03 Product Key : QH83N-PC62G-PW*************** Activation Status Name : Windows(R), Core edition Type : Windows(R) Operating System, OEM_DM channel Activation Required : No Data Execution Prevention (DEP) Supported by CPU : Yes Applications Protected : Yes Drivers Protected : Yes Virtual Machines and Runtime Engines .NET Framework : 4.5.51641 .NET Framework : 3.5.30729 (SP1) .NET Framework : 3.0.30729 (SP2) Windows Communication Foundation : 3.0.4506 Windows Presentation Foundation : 3.0.6920 Windows Workflow Foundation : 3.0.4203 (SP2) .NET Framework : 2.0.50727 (SP2) Default Key Applications Web Browser : Internet Explorer 11.00.9600.16518 Address Book : Address Book 6.03.9600.16384 Anti-Virus : Webroot SecureAnywhere Anti-Spyware : Webroot SecureAnywhere Session Settings Host Name : DELL-LAPTOP User : Peyton Todd Time Since Start-Up : 60 day(s), 3 hour(s), 55 minute(s), 1 second(s) OS Properties Debug Version : No Security Present : No Remote Terminal Session : No Boot Features Boot Type : Normal Automatic Update Active Service : Yes Status : Automatic Scheduled Day : Every Day Scheduled Time : 3:00:00 AM Installed Windows Updates Update for Windows 8.1 for x64-based Systems (KB2884846) : Critical Updates, Windows 8.1 (9.62MB - 9.62MB) Security Update for Windows 8.1 for x64-based Systems (KB2892074) : Critical, Security Updates, Windows 8.1 (505.68kB - 505.68kB) Update for Windows 8.1 for x64-based Systems (KB2909569) : Updates, Windows 8.1 (510.18kB - 510.18kB) Update for Microsoft Camera Codec Pack for Windows 8.1 for x64-based Systems (KB2899189) : Updates, Windows 8.1 (13.87MB) Update for Windows 8.1 for x64-based Systems (KB2917993) : Updates, Windows 8.1 (367.82kB - 367.82kB) Security Update for Windows 8.1 for x64-based Systems (KB2909210) : Critical, Security Updates, Windows 8.1 (454.38kB - 454.38kB) Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2898868) : Important, Security Updates, Windows 8.1 (9.91MB - 9.91MB) Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2901125) : Important, Security Updates, Windows 8.1 (3.3MB - 3.3MB) Security Update for Microsoft .NET Framework 4.5.1 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2898871) : Important, Security Updates, Windows 8.1 (35.26MB - 35.26MB) Update for Windows 8.1 for x64-based Systems (KB2919907) : Updates, Windows 8.1 (60kB - 60kB) Update for Windows 8.1 for x64-based Systems (KB2913760) : Critical Updates, Windows 8.1 (1.09MB - 1.09MB) Security Update for Windows 8.1 for x64-based Systems (KB2929961) : Critical, Security Updates, Windows 8.1 (445.21kB - 445.21kB) Security Update for Windows 8.1 for x64-based Systems (KB2930275) : Important, Security Updates, Windows 8.1 (1.9MB - 1.9MB) Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2925418) : Critical, Security Updates, Windows 8.1 (34MB - 34MB) Security Update for Windows 8.1 for x64-based Systems (KB2922229) : Important, Security Updates, Windows 8.1 (1.53MB - 1.53MB) Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2936068) : Critical, Security Updates, Windows 8.1 (15MB - 15MB) Security Update for Windows 8.1 for x64-based Systems (KB2962140) : Security Updates, Windows 8.1 (2.25MB - 2.25MB) Update for Windows 8.1 for x64-based Systems (KB2965065) : Critical Updates, Windows 8.1 (400.89kB - 400.89kB) Security Update for Windows 8.1 for x64-based Systems (KB2926765) : Important, Security Updates, Windows 8.1 (13.09MB - 13.09MB) Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2931358) : Important, Security Updates, Windows 8.1 (322kB - 322kB) Security Update for Microsoft .NET Framework 4.5.1 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2931366) : Important, Security Updates, Windows 8.1 (583.75kB - 583.75kB) Update for .NET Native on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2954879) : Updates, Windows 8.1 (104.52kB - 104.52kB) Update for Windows 8.1 for x64-based Systems (KB2939153) : Update Rollups, Windows 8.1 (4.68MB - 4.68MB) Update for Windows 8.1 for x64-based Systems (KB2950153) : Updates, Windows 8.1 (213kB - 213kB) Update for Windows 8.1 for x64-based Systems (KB2956575) : Critical Updates, Windows 8.1 (12.74MB - 12.74MB) Update for Windows 8.1 for x64-based Systems (KB2958262) : Updates, Windows 8.1 (2MB - 2MB) Update for Windows 8.1 for x64-based Systems (KB2969339) : Critical Updates, Windows 8.1 (10.09MB - 10.09MB) Security Update for Windows 8.1 for x64-based Systems (KB2920189) : Security Updates, Windows 8.1 (31.25kB - 31.25kB) Security Update for Windows 8.1 for x64-based Systems (KB2964736) : Critical, Security Updates, Windows 8.1 (925.27kB - 925.27kB) Update for Windows 8.1 for x64-based Systems (KB2965142) : Critical Updates, Windows 8.1 (5MB - 5MB) Update for Windows 8.1 for x64-based Systems (KB2969817) : Critical Updates, Windows 8.1 (172.32kB - 172.32kB) Security Update for Windows 8.1 for x64-based Systems (KB2957189) : Important, Security Updates, Windows 8.1 (1.15MB - 1.15MB) Update for Windows 8.1 for x64-based Systems (KB2965699) : Critical Updates, Windows 8.1 (1.92MB - 1.92MB) Update for Windows 8.1 for x64-based Systems (KB2966804) : Updates, Windows 8.1 (159.77kB - 159.77kB) Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2957689) : Critical, Security Updates, Windows 8.1 (35.79MB - 35.79MB) Update for Windows 8.1 for x64-based Systems (KB2955164) : Critical Updates, Windows 8.1 (97.31MB - 97.34MB) Security Update for Windows 8.1 for x64-based Systems (KB2964718) : Critical, Security Updates, Windows 8.1 (1.59MB - 1.59MB) Security Update for Windows 8.1 for x64-based Systems (KB2939576) : Important, Security Updates, Windows 8.1 (1MB - 1MB) Security Update for Internet Explorer Flash Player for Windows 8.1 for x64-based Systems (KB2966072) : Security Updates, Windows 8.1 (10.5MB) Security Update for Windows 8.1 for x64-based Systems (KB2965788) : Important, Security Updates, Windows 8.1 (1.29MB - 1.29MB) Available Windows Updates Update for Windows 8.1 for x64-based Systems (KB2962409) : Updates, Windows 8.1 (49.68MB - 49.68MB) Windows 8.1 Update for x64-based Systems (KB2919355) : Critical, Security Updates, Windows 8.1 (890.18MB - 890.18MB) Regional Settings User Default Locale : 1033 Country : United States Language : English (United States) Currency : USD Time Zone : Eastern Daylight Time ANSI Code Page : 1252 OEM Code Page : 437 Operating System Folders Windows Folder : C:\WINDOWS System Folder : C:\WINDOWS\system32 Application Data Path : C:\Users\Peyton\Desktop Programs Path : C:\Program Files Temporary Folder : C:\Users\Peyton\AppData\Local\Temp Performance Enhancing Tips Tip 1300 : Enter your company name or 'Home' instead of 'Unknown'. Tip 1310 : Licensing table found. OEM Windows can be activated off-line. Warning 1316 : This copy of Windows contains Activation Technology. Back up your activation. Tip 1327 : Java Runtime Engine not installed. Install it to run the current Java applications. Warning 1321 : Critical updates are available! Update as soon as possible. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. |
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