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  #1  
Old 05-27-2021, 12:51 PM
simonchase simonchase is offline
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Default I bought a support code but nothing has been sent to me
Hello,

I bought a support code and they have emailed me the receipt for payment but they haven't sent the code. Any clues anyone?
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Old 05-27-2021, 01:09 PM
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jeffro jeffro is offline
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Default Re: I bought a support code but nothing has been sent to me
If you don't see it in my.avid.com > View My Products then please check Products Not Yet Downloaded.
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Old 05-27-2021, 10:01 PM
simonchase simonchase is offline
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Default Re: I bought a support code but nothing has been sent to me
Thanks - I have it now
But when I type it in at "avid.force.com/ASC" nothing happens.
If I type in gibberish it says "Invalid ASC Code, please check and try again."
But if I type in the code nothing happens

(As a side point, quite why a user should think a purchased code would reside in "my products not yet downloaded" is beyond me)
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Old 05-27-2021, 11:53 PM
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jeffro jeffro is offline
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Default Re: I bought a support code but nothing has been sent to me
Escalated this to CS. Sorry for the trouble!
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Old 05-28-2021, 01:12 AM
simonchase simonchase is offline
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Default Re: I bought a support code but nothing has been sent to me
Thanks Jeffro
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