Mbox 2 causing Macbook to freeze (according to Apple)

[joethomas]

Hi there,

I'm having a lot of trouble with my Macbook freezing and being asked to be shut down manually when I quit applications (Firefox, I Tunes, Spotify, Pro Tools). I contacted Apple, and they diagnosed the problem as being related to the Mbox 2 USB connection. They suggested rolling back the driver for Pro Tools 8 which I updated at the start of the year. Since the update, there have been several incidents like the above.

Anyone got any ideas as how to solve this issue?

Many Thanks

Joe

[BA Studios]

Originally Posted by joethomas

Hi there,

I'm having a lot of trouble with my Macbook freezing and being asked to be shut down manually when I quit applications (Firefox, I Tunes, Spotify, Pro Tools). I contacted Apple, and they diagnosed the problem as being related to the Mbox 2 USB connection. They suggested rolling back the driver for Pro Tools 8 which I updated at the start of the year. Since the update, there have been several incidents like the above.

Anyone got any ideas as how to solve this issue?

Many Thanks

Joe

Hey Joe,

I use a similar setup on my MacBook Pro but have not encountered any of the problems that you are experiencing. I use this set up with an MBox 2 or MBox Micro running ProTools LE 8 but have had none of the problems you are experiencing.

This would say to me that it is unlikely therefore to be down to the USB2 connection to the MBox 2 otherwise we would all be suffering the same problems.

Does the Macbook freeze when the MBox2 is not attached?

[joethomas]

Hi,
well the problem doesn't exist if the Mbox 2 USB cable isn't connected, therefore suggesting this is the problem.

I have done some reading of similar threads and it seems these kernel panic problems are not an uncommon problem.

From reading these threads I have realised that the USB should only be connected or disconnected when the computer is off. So I am going to try this approach and see if I experience any similar problems.

Cheers

[churchrd]

The kernel panic issue was addressed in cs3. If you haven't downloaded it yet, i'd recommend it pronto. This seemed to fix the problem for most of those encountering it, myself included. This was a pretty common issue for the usb interfaces.

[joethomas]

Originally Posted by churchrd

The kernel panic issue was addressed in cs3. If you haven't downloaded it yet, i'd recommend it pronto. This seemed to fix the problem for most of those encountering it, myself included. This was a pretty common issue for the usb interfaces.

ok, thanks

[heshion]

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