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  #1  
Old 10-14-2013, 03:24 PM
GTBannah GTBannah is offline
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Default eLicenser POS Error Message

Hello!

PT 10 is now telling me, "Fils SYNOSACC.DLL could not be located in the Windows system folders."

Do i have to re-install PT, or the iLok?

Thanx!
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  #2  
Old 10-14-2013, 06:53 PM
albee1952 albee1952 is offline
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Default Re: eLicenser POS Error Message

I would start with the iLok software, but maybe first, do a Sync/Repair on the iLok.
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  #3  
Old 10-14-2013, 07:07 PM
sunburst79 sunburst79 is offline
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Default Re: eLicenser POS Error Message

Is this a eLicenser issue or a iLok issue? Just curious as your thread title would seem a bit confusing.
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  #4  
Old 10-15-2013, 02:09 AM
GTBannah GTBannah is offline
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Default Re: eLicenser POS Error Message

Quote:
Originally Posted by albee1952 View Post
I would start with the iLok software, but maybe first, do a Sync/Repair on the iLok.
Thanx for the response. How do I do that? I went to iLok.com, and to tha desktop utility, but couldn't find an option to do that.
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  #5  
Old 10-15-2013, 02:11 AM
GTBannah GTBannah is offline
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Default Re: eLicenser POS Error Message

Quote:
Originally Posted by sunburst79 View Post
Is this a eLicenser issue or a iLok issue? Just curious as your thread title would seem a bit confusing.
Thanx for the response! The title of the thread is a copy of what the "header" in the error window said.
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  #6  
Old 10-15-2013, 03:44 AM
ChuckS ChuckS is offline
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Default Re: eLicenser POS Error Message

eLicenser is a different copy protection dongle than iLok. You might have a plug or instrument that's trying to authorize on eLicenser, but the software is somehow corrupt. I believe Steinberg products use eLicenser and in my case the Vienna stuff - VSL and VEP. I'm sure there are several more.
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  #7  
Old 10-15-2013, 04:31 AM
GTBannah GTBannah is offline
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Default Re: eLicenser POS Error Message

Quote:
Originally Posted by ChuckS View Post
eLicenser is a different copy protection dongle than iLok. You might have a plug or instrument that's trying to authorize on eLicenser, but the software is somehow corrupt. I believe Steinberg products use eLicenser and in my case the Vienna stuff - VSL and VEP. I'm sure there are several more.
Thanx for the response! I'm on PT 10. It worked on Saturday, and I haven't changed anything since then.

Maybe a .dll file has been corrupted?
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  #8  
Old 10-15-2013, 06:37 AM
ChuckS ChuckS is offline
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Default Re: eLicenser POS Error Message

You can download and install the latest version of the eLicenser from here: http://www.elicenser.net/en/latest_downloads.html

Maybe that will help to figure out what app/plug is trying to authorize. PT on its own shouldn't be looking for that.
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  #9  
Old 10-15-2013, 01:54 PM
GTBannah GTBannah is offline
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Default Re: eLicenser POS Error Message

Here's some more information. After I dismiss the POS Erroe Message, I see this:- "Could not complete your request because Access violation occurred, unable to read location: 0x00000004
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  #10  
Old 10-15-2013, 02:40 PM
ChuckS ChuckS is offline
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Default Re: eLicenser POS Error Message

Sounds like you're having systems issues, i.e. memory failure, disk failure, etc. Maybe time to find a good tech.
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