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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
01-12-2023, 03:47 AM
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Can't turn off subscription auto renewal
I have tried three times now, to cancel the auto renewal of my PT Studio subscription by clicking the "auto renewal On" button in My Products, and all I get is minutes of spinning wheel and then nothing. Opera on MacOS 11.6.8. Please fix this.
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Mac mini M2 base model, 16GB RAM. MacOS 13.2.1. PT Studio 2022.12.0. 2 x Artist Mix, SSL UC1, EuControl on iPad. 
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#2
01-12-2023, 09:04 PM
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Re: Can't turn off subscription auto renewal
Update; I just went to my account to try again, and perhaps try with a different browser, and the auto-renewal was set to "Off". So, excluding the possibility of someone from Avid having been there to turn it off for me, I assume that my three attempts yesterday DID in fact work, and I just didn't get the visual feedback that it had worked.
Still needs fixing, though.
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Mac mini M2 base model, 16GB RAM. MacOS 13.2.1. PT Studio 2022.12.0. 2 x Artist Mix, SSL UC1, EuControl on iPad.
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