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  #1  
Old 12-27-2022, 04:44 AM
roboman01 roboman01 is offline
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Location: Wauchula
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Default Subscription date change request

Whenever I began using Pro Tools a very long time ago, then whenever Avid changed over to subscription services I have since then medically retired thanks to an old military injury after 10 years, 27 days of service in the US Army about 27 years ago. Anyway, some years ago I had to medically retired and all my retirement now comes in on the first of each month but Avid charges my debit on the 27th of each month. I try to get ALL my bills paid on the 1st of each month, I don't care if the payment is due on the 15th of each month I will pay it on the 1st.

How can I get my payment due billing date changed to exactly the 1st or 2nd of each month? If Avid support folks cannot do this then I will have no choice but stop my subscription come next month that is due. I already have auto renew turned off.

The other way I was thinking is turn auto renew off then subscribe again say on the 2nd of the month but I don't know if it falls back to the original subscription date or not.

Any help is very much appreciated.
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  #2  
Old 12-27-2022, 09:45 AM
nednednerb's Avatar
nednednerb nednednerb is offline
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Default Re: Subscription date change request

https://www.avid.com/learn-and-suppo...-music-support

I recommend trying the option "Chat" with "Account Support".

Hopefully they can help you out easily. I think it should be simple fix for them.
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>> me: nednednerB //
||main gig: editing audio voiceovers & testing software | 2nd gig: music software tutoring | hobby: electronic music //
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  #3  
Old 12-27-2022, 10:13 AM
roboman01 roboman01 is offline
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Default Re: Subscription date change request

Thanks I will give that a try...
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  #4  
Old 12-27-2022, 10:27 AM
roboman01 roboman01 is offline
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Default Re: Subscription date change request

Yea that was WORTHLESS. Cannot even get a REAL HUMAN in the chat just some BOT named CHIP. Sick and tired of these companies who do not want to provide costumer service during chats or calls. To be honest they should be outlawed in the United States!!

Oh well, I will just allow it to expire as I already turned off auto-renew. I will wait until Feb 2 and then get back on and try it that way, MAYBE.
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  #5  
Old 12-27-2022, 11:04 AM
Darryl Ramm Darryl Ramm is offline
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Default Re: Subscription date change request

While you are doing this, you might want to see if Pro Tools Artist or even Intro can do what you need at lower cost.
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  #6  
Old 12-28-2022, 04:22 PM
roboman01 roboman01 is offline
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Default Re: Subscription date change request

Cost isn't the problem, I just simply pay all my bills on the first of the month and its much easier for me to have Avid deduct the subscription on the 1st or 2nd of each month instead of the 23rd of each month.

My subscription ends on January 23rd so I will let it elapse then get it again on the first of February. It shouldn't be problem doing this.
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