El Capitan Support for Artist Series

[harrismix]

Hi, Any news on when an El Capitan compatible version of EuControl might be on the way? I just updated to 3.3.1 but the same as other versions, the OLED displays are not working . . . . I'm on the latest firmware . . Thanks

[Fishbone]

Same here. Artist Mix display lits up as 8 solid squares. Installed and reinstalled 3.3.1 but no luck.

[Kyle Splittgerber]

Hey Guys,

Yes, we are aware of this issue and are currently working on a fix. For this reason, El Capitan is not yet qualified. We'll get the fix out as soon as we can.

Thanks,

[Fishbone]

Originally Posted by Kyle Splittgerber

Hey Guys,

Yes, we are aware of this issue and are currently working on a fix. For this reason, El Capitan is not yet qualified. We'll get the fix out as soon as we can.

Thanks,

Good to know!

Thanks for dropping a note

[maaaquemeseyo]

Hi, thx for the heads up! I was about to install El Capitan... Is PT working fine?

[Darryl Ramm]

Originally Posted by maaaquemeseyo

Hi, thx for the heads up! I was about to install El Capitan... Is PT working fine?

What is the race to upgrade OS X versions?

Lots of audio interfaces/devices are *not* working fine. From Avid and others. You would easily see that by looking around on DUC.

[Fishbone]

Originally Posted by Darryl Ramm

What is the race to upgrade OS X versions?
.

Nothing much, just that I like to have another partition to test new things to be ahead in the curve, just in case I need it or worth the jump.

Don't see anything wrong in exchange some info about it here in the users forum, since it's exactly what it was supposed to be used for, right?

Cheers

[WITELITE]

Hopefully soon

[Tone King Records]

It's now been almost a month since this thread was started & many of us who choose to keep up to date with software releases are unable to use the equipment that we've shelled out good hard earned money for. Can someone please give me an E.T.A. on when this issue will be resolved?

As far as I am concerned, this is completely unacceptable. All my other hardware/software is working perfectly except Avid. I've downloaded the license transfer card & am putting my artist mix & transport along with PT 10/11 up for sale & you guys are about to lose another customer.

Avid needs to get its affairs in order. It's easy to find a new customer who is new to the business & sees how nice your gear looks, it's something completely different to win over the LOYALTY of a repeat customer by proving to them that you provide a superior product with superior support. Not sure if any one gives a **** or not, but I'm putting it out there anyhow.

Very, Very unprofessional.

[harrismix]

How is this progressing please, sorry I'm not of the opinion that we should have to run older versions of an OS to accomadate developers who don't have compatible versions of hardware drivers available, Avid is a major software company and have known for a long time that Apple would be releasing newer versions of OSX, it's been available to developers for many months so please can we have a compatible version of EU Control or at the very least can we please have some idea of when this is coming other than a we're working on it message. I am sitting here with some very expensive work surfaces switched off because there is no working software to run them on the current version of OSX. Thanks!