Persistent 9073 Errors

[Dolphineas]

Originally Posted by EGS

According to HP's site, the PSUs available for this computer are 600 or 800. What exact HP computer do you have? List all your exact hardware, too CPU RAM GPU SSD etc. https://www.hp.com/us-en/shop/Config...Id=&quantity=1

I actually have the TE01-2275. Not the TE02 which is what you linked. https://www.hp.com/us-en/shop/pdp/hp...e-pc#techSpecs
Doesn't appear to be customizable but I just posted a question there.

My current configuration:
Intel I7-11700 Processor
Nividia 3060 Graphics
64GB RAM
1TB SSD
2TB HDD
400 watt gold power supply.

Sales told me they didn't see anything available above 400 watts and to contact tech support. So I did and they told me they didn't recommend going above 400 watts because it could damage the motherboard or something (which contradicts what I've read online). And then they said they wouldn't be able to tell me if a bigger one was available anyway-- I'd have to learn that from sales. So I'm in a bit of a death loop with HP.

[EGS]

Wow. That kinda sux. I'd stay on it with HP tech support. Hard to believe they'd underpower it & have no recourse. 400 seems low. Lots of bad stuff can happen if you under power. Ask them about that specifically.

I re-read this thread & it seems you may have missed an optimization or 2? Don't forget ALL the troubleshooting, too!!!


Click "Help Us Help You" at the top of this forum. Navigate to:

Avid Computer Optimizations (for Windows)
For now (i.e. until the problem is isolated) do each-and-every-one of these pesky little steps.

Also, go to
Avid Troubleshooting (for Windows)
For now (i.e. until the problem is isolated) do each-and-every-one of these pesky little steps.

Even if you THINK you've done them all, check em again. Maybe somehow something got re-set wrong. After ALL of the above have been re-re-checked, do this also:
https://avid.secure.force.com/pkb/ar...finity-Windows

[EGS]

Originally Posted by Dolphineas

...they told me they didn't recommend going above 400 watts because it could damage the motherboard or something ...

Your PC will only consume the power it needs.

[Dolphineas]

Originally Posted by EGS

Wow. That kinda sux. I'd stay on it with HP tech support. Hard to believe they'd underpower it & have no recourse. 400 seems low. Lots of bad stuff can happen if you under power. Ask them about that specifically.

I re-read this thread & it seems you may have missed an optimization or 2? Don't forget ALL the troubleshooting, too!!!


Click "Help Us Help You" at the top of this forum. Navigate to:

Avid Computer Optimizations (for Windows)
For now (i.e. until the problem is isolated) do each-and-every-one of these pesky little steps.

Also, go to
Avid Troubleshooting (for Windows)
For now (i.e. until the problem is isolated) do each-and-every-one of these pesky little steps.

Even if you THINK you've done them all, check em again. Maybe somehow something got re-set wrong. After ALL of the above have been re-re-checked, do this also:
https://avid.secure.force.com/pkb/ar...finity-Windows

Thanks! I went through and did everything again this morning. And I'm going to work on HP and see if there's any option for upgrading that power supply.

[Dolphineas]

Hi all,


Just a likely final note on this problem.


First, thank you everyone for your suggestions and help. I've spent a bunch of time optimizing everything, troubleshooting, and learning how to take advantage of the disk cache feature, and system usage window. Pro Tools seems to be working like a charm now. I've learned a lot in the process, so thanks again.


Second, in case you were curious: HP doesn't seem to make a power supply greater than 400 watts for this computer, though they can't give me a definitive "no." Sales told me they have no information and to contact Parts. Parts told me they have no info and to contact Tech support. Tech told me they only see the 400 watt option and to contact "Tier 2" tech support. Tier 2 tech support told me they only do software and to just get on the HP website (lol). So, if the computer seems to be under performing, and the likely cause is the 400 watt power source, then short of switching out the motherboard, my one option will be to go to a less power-hungry graphics card than my current Nvidia GeForce RTX3060. For Pro Tools, that seems like no big deal, though it may diminish performance for video applications like Premiere Pro which I use as well but for pretty simple applications, so I don't think it will matter that much. So that may be in my future. But for now I'm going to roll with this and see how well it does.



Anyway, that's the situation. Many thanks again!!

[albee1952]

My thoughts:
#1-you could upgrade the PSU if you are willing to upgrade the case as well. All motherboards (AFAIK) use the same power supply connector and should be one of 3 sizes, ATX, iTX or mini iTX, so the motherboard(and everything else) should able to be installed in a more suitable case(I also feel 400w is too small). ATX is the full-size "standard" and there are dozens of cases to fit.
#2-record to the SSD as a test. If it works well that way, maybe add a second SSD for recording(I'm not against recording to drive C:, but it will get filled up fast).
#3-sample libraries; if they are on the 2TB drive(even in a separate partition), this is a bad thing. A 7200 rpm spinner can do fine for recording, but asking it to do that AND stream samples is a performance killer(and partitioning only makes this worse). If you add a 2nd SSD for sessions, then that 2TB drive will work fine for sample libraries and for backups.
#4-what is your disk cache set to? With lots of RAM, I would set it to 5-6GB. That's what I have on my 6-core i7 with 32GB of RAM and I have no issues running 60-70 tracks with several dozen plugins

[EGS]

Originally Posted by Dolphineas

... a bunch of time optimizing everything ... Pro Tools seems to be working like a charm now...

Great!

[Harf71]

Originally Posted by Dolphineas

I've spent a bunch of time optimizing everything, troubleshooting, and learning how to take advantage of the disk cache feature, and system usage window.

That's good to hear. I have a very similar issue (down to the 9073 error only occurring when instruments are played). Was recording to the SSD part of your solution, or did the optimizations do it for you? I think I'm fully optimized, but am triple-checking.

[JFreak]

9073 is most usually due to disk problems, and second to plugins that are outdated. Anything else is distant third.

[Harf71]

Thanks, JFreak. I've confirmed that my optimizations are all in place and plug-ins are up-to-date, but am still having problems recording to the audio drive, so I'm going to give the SSD a shot.