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#1
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License activation suddenly stopped can't open PTs
(UPDATE 11/15) adding support Case Number 04537657
here's the sequence of events directly: 1. at startup, ts apparently trying to activate automatically through Avid link and fails with "Activation Error" 2. then asks "How do you want to activate" I get two options "Avid Link" or "iLok account" I choose ilok and hit next 3. I receive "License Account Login" user ID/Password and hit next 4. then receive "select License to Activate" - "Show locations" where iLok Activations is an option showing my ilok3 then click "done" 5. it returns to "select License to Activate screen" and Next is grayed out. can only press quit. 6. Pro tools won't launch 7. and first activation error is attempting to use avid link to activate resulting in this list of errors. (I have not used or seen avid link in the past as a destination for activation) pro tools would just load per normal studio splash screen. -------------------------------- 11/14 no issues all day, this evening I launched PTs Studio and it suddenly can't locate license to activate. I'm on Catalina, Mac mini, using ilok. I'm receiving activation error at start up, I hit next and see option to activate Avid Link or ilok. choosing ilok it gets me to show locations where it shows "ilok Activations" hit done, but it won't allow the "next" option. forced quit I tried to deactivate and activate to cloud, but it doesn't show as an option in "locations" where start up is trying to locate my license.. I decided to update my ptls to 2022.10 thinking wrongly that would help, it did not help. started happening on .06 ..usb ilok appears to be working, its lit and recognized in ilok license manager. all my licenses are paid and active on my avid account page. currently dead in the water on the absolute worst day possible! any assist from from Tech before I call in tomorrow would be appreciated thanks Last edited by Bobalou; 11-15-2022 at 06:57 PM. Reason: adding support ticket number |
#2
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Re: License activation suddenly stopped can't open PTs
https://duc.avid.com/showthread.php?t=300050
Follow the troubleshooting, such as clearing preferences
__________________
___ >> me: nednednerB // ||main gig: editing audio voiceovers & testing software | 2nd gig: music software tutoring | hobby: electronic music // ||software: Sonoma 14.2 | PT Studio 2023.12 | Ableton Live 11 | iZotope RX, Ozone, Neutron | Arturia Pigments | Auto-Tune | Dubler2 // ||system: iMac (Retina 5K, 27", 2020) 10-Core-i9 | 128GB-DDR4 | 5700-XT-16GB | OWC Thunderbolt Hub and Thunderbolt 3 Dock // ||devices: RME Babyface Pro FS | Focusrite Clarett 2Pre | some AT mics | SM58 | Ableton Push 2 | Sennheiser HD 600 HP // Onkyo TX-8220 SR ||automation: SoundFlow | Stream Deck+ | Keyboard Maestro | SteerMouse | MacOS Shortcuts // |
#3
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Re: License activation suddenly stopped can't open PTs
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currently learning my LUNA, this is unacceptable to not even be able to log into PTs and work. case number updated in original post. thanks for trying friend. |
#4
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Re: You dont have any Licenses in your account
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actually experiencing this now but no luck with suggestions in these threads I've researched. in case the eyes of anyone in support sees this please assist this case number. I'm dead in the water! Case Number 04537657 |
#5
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Re: You dont have any Licenses in your account
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Hi Jeffro, can you look into this Case Number 04537657 I'm struggling with this issue as you may have seen in my initial post and threads I've chimed in on. thanks |
#6
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Re: License activation suddenly stopped can't open PTs
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Hi, Have you tried to De-activate (return to account) then Re-activate, then re sync the ilok. make sure you have the latest ilok manager. Is it the same using ilok or cloud for the licence Chris
__________________
PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888 Producer, Engineer, UKmastering Mixing & Mastering Blinders_Columbia top 40 UK album charts Slow Readers Club Joy Of The Return #9 UK album charts www.ukmastering.com PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring. |
#7
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Re: You dont have any Licenses in your account
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"Please synchronize your iLok key in the iLok License Manager application to update and refresh your Pro Tools license activation. Below is the link on how synchronize the iLok key to an iLok account: https://avid.secure.force.com/pkb/articles/en_US/How_To/How-to-synchronize-the-iLok-key-to-an-iLok-account" -Tope |
#8
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Re: You dont have any Licenses in your account
Quote:
so, I had previously tried supports suggestion as wells as a few others prior to opening the support ticket. I went through all the threads I could find looking for an answer, Feverishly spending all day and night trying to resolve this. here’s the thing that’s concerning to me and to anyone else in this situation. there are threads I researched where folks mentioned using a 2.0 usb hub with their ilok3 would resolve a similar issue, or just unplugging the ilok and plugging it back in. the concerning part for me, and maybe you can share some insight? when deactivating the ilok3 and placing PTs license in the ilok cloud, I still received the same failure to authenticate. All the same errors stating pro tools couldn’t see a valid license. I suspected this ruled out the ilok usb as the culprit?. My next option was to research ilok License Manager App which then resulted into the synchronize option you mentioned. That too did not resolve my situation, thus I assumed it was account related and looked to Avid for investigation into my profile. From my end all passwords, updates, Avid website, etc assured me my product was paid for and updated. So long story long! here’s the part where I resolved the issue last night. (Intuitively I don’t feel good about calling it resolved at this point) and still the nagging question, why was the ilok cloud unable to recognize my license when the usb failed? And yes, it appears my 3.0 powered hub in conjunction with my ilok3 was the culprit. However, here’s the mystery. I’ve been using a powered 3.0 hub since purchasing my mac and installing protools 2 years ago. (Never one issue) when I read others issues with the ilok3 and hub, I also tried to iliminate the hub as the issue. I unplugged the hub and placed my ilok directly into my mac mini 3.0 usb input. That did not resolve the issue after reboot. no other direct usb input on mac allowed ilok to be seen even though it was lit and solid blue. Before surrendering the evening, I tried one last thing. I disconnected everything and pulled the power cord from hub, then plugged ilok into hub, plugged hub into mac, then plugged power cord back into hub. As soon as I did that, I received a pop up saying something like “Pro tools helper wants to perform an action” It ran a quick action and my pro tools opened up basically on its own! Oddly, every previous failure attempt to open protools would land on an Avid link page stating no authentication but would show the Avid community options, my products, etc. it also would launch and Avid link prompt saying protools is launching looking for serial. An entirely different launch sequence than my pro tools studio splash screen. That Avid link would just sit there until I clicked out of it. In this case while that Avid screen was still up, the pro tools helper launched and somehow that Avid link sitting there began opening my normal protools studio splash screen. I did not have to try and launch protools myself. Once opend pro tools has been launching as normal so far. Still using the usb 3.0 hub as it always had. So that’s the sequence. For me. I have no idea why this all changed out of the blue, why the ilok cloud did not see my license, why the avid link was trying to load pro tools, and many other issues I reported with the hub. For now I am up and running. I hope this can help someone else in the future who runs into the same issue. I’m not sure there’s a “fix” in my post, but for now its back to normal! Whatever normal is these days! thanks for humoring this lengthy post! |
#9
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Re: License activation suddenly stopped can't open PTs
Quote:
so, I had previously tried supports suggestion as wells as a few others prior to opening the support ticket. I went through all the threads I could find looking for an answer, Feverishly spending all day and night trying to resolve this. here’s the thing that’s concerning to me and to anyone else in this situation. there are threads I researched where folks mentioned using a 2.0 usb hub with their ilok3 would resolve a similar issue, or just unplugging the ilok and plugging it back in. the concerning part for me, and maybe you can share some insight? when deactivating the ilok3 and placing PTs license in the ilok cloud, I still received the same failure to authenticate. All the same errors stating pro tools couldn’t see a valid license. I suspected this ruled out the ilok usb as the culprit?. My next option was to research ilok License Manager App which then resulted into the synchronize option you mentioned. That too did not resolve my situation, thus I assumed it was account related and looked to Avid for investigation into my profile. From my end all passwords, updates, Avid website, etc assured me my product was paid for and updated. So long story long! here’s the part where I resolved the issue last night. (Intuitively I don’t feel good about calling it resolved at this point) and still the nagging question, why was the ilok cloud unable to recognize my license when the usb failed? And yes, it appears my 3.0 powered hub in conjunction with my ilok3 was the culprit. However, here’s the mystery. I’ve been using a powered 3.0 hub since purchasing my mac and installing protools 2 years ago. (Never one issue) when I read others issues with the ilok3 and hub, I also tried to iliminate the hub as the issue. I unplugged the hub and placed my ilok directly into my mac mini 3.0 usb input. That did not resolve the issue after reboot. no other direct usb input on mac allowed ilok to be seen even though it was lit and solid blue. Before surrendering the evening, I tried one last thing. I disconnected everything and pulled the power cord from hub, then plugged ilok into hub, plugged hub into mac, then plugged power cord back into hub. As soon as I did that, I received a pop up saying something like “Pro tools helper wants to perform an action” It ran a quick action and my pro tools opened up basically on its own! Oddly, every previous failure attempt to open protools would land on an Avid link page stating no authentication but would show the Avid community options, my products, etc. it also would launch and Avid link prompt saying protools is launching looking for serial. An entirely different launch sequence than my pro tools studio splash screen. That Avid link would just sit there until I clicked out of it. In this case while that Avid screen was still up, the pro tools helper launched and somehow that Avid link sitting there began opening my normal protools studio splash screen. I did not have to try and launch protools myself. Once opend pro tools has been launching as normal so far. Still using the usb 3.0 hub as it always had. So that’s the sequence. For me. I have no idea why this all changed out of the blue, why the ilok cloud did not see my license, why the avid link was trying to load pro tools, and many other issues I reported with the hub. For now I am up and running. I hope this can help someone else in the future who runs into the same issue. I’m not sure there’s a “fix” in my post, but for now its back to normal! Whatever normal is these days! thanks for humoring this lengthy post! |
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