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#1
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Hello,
For the last couple of weeks I haven't been able to access any of my projects on Pro Tools First. I receive this message: "Could not create a new document because PXF PlugIn is not installed"(see attached image). I have tried the following remedies with no success: - Uninstalled and reinstalled the newest version of the program - Changed around setup settings - Moved PlugIn files into a different folder, and then back - Looked up PXF PlugIn(haven't found anything to download) - Looked into third party plugins as an issue(I do not have any third party pluging to my knowledge). Anyone have any suggestions? I've been paying for the cloud service for a while now, so being unable to access my projects is pretty frustrating. |
#2
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Hmm, never seen this issue before. I would remove and re-install PTF(it won't affect sessions of projects). Personally, I would avoid the cloud and work only with "sessions" on your hard drive(instead of "projects" in the cloud). Check the manual to see if you can download or copy cloud projects to your hard drive.
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#3
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I have this same exact issue, have you found a solution?
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#4
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Update.... Still nothing. I actually bought a new computer, partly because I was desperate to get this working and collaborate with my band. When trying to open or create a new project I just get a blank screen now.
Anyone have any idea what I can do? I'm just so frustrated and out of solutions. Is Pro Tools really this terrible? |
#5
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-Tope |
#6
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-Tope |
#7
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I am having the same issue. I opened a help case (#04266457). Avid support told me to search the Knowledge base. I didn't find anything helpful.
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#8
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Are you running under the same user account as you installed Pro Tools First under? If Pro Tools First can't access the project cache location on your disk, it can lead to similar problems.
Same goes for if you recently switched or added accounts to your system. |
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