system ID not accepted

[CHUCK ROCK]

my system ID is not accepted. ! ! ! !

can not get in touch with a real human on the phone ! ! ! ! !

[sw rec]

https://duc.avid.com/showthread.php?t=300050

[jonathan jetter]

Happening to me too, for whatever that's worth.

[DigiTechSupt]

Originally Posted by CHUCK ROCK

my system ID is not accepted. ! ! ! !

can not get in touch with a real human on the phone ! ! ! ! !

Hello Chuck,

Pro Tools Software Update Plans and Subscriptions only include online (webcase) support. Please refer to https://www.avid.com/learn-and-suppo...-support-plans for this info. We checked your account and see that the Support Center link is not enabled so have reported this to our team to fix. We will start a support case on your behalf.

Best regards,
DTS

[DigiTechSupt]

Originally Posted by jonathan jetter

Happening to me too, for whatever that's worth.

Hello Jonathan,

Your Pro Tools Ultimate Update Plan is not showing the correct support entitlement. We have reported this to our team to fix it.

Best regards,
DTS

[jonathan jetter]

Originally Posted by DigiTechSupt

Hello Jonathan,

Your Pro Tools Ultimate Update Plan is not showing the correct support entitlement. We have reported this to our team to fix it.

Best regards,
DTS

Thanks- I appreciate it.

In the meantime though, filed a support ticket via web on 4/17.

Still no response as of yet.

Is that delay related to the same problem?