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#481
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Re: Where is my Pro Tools 12 Upgrade?
I have had Case: 02690510 since March 26, 2015 and have heard nothing since?
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#482
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Re: Where is my Pro Tools 12 Upgrade?
Quote:
We understand your frustration, and apologize for the delay. When we launch products, it takes some time to get all entitlements processed and into the Master Accounts. You will definitely be seeing the license in your account soon. We’ll create a case in support and contact you to see if we can assist in the meantime. Thanks and again our apologies. Regards, YD |
#483
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Re: Where is my Pro Tools 12 Upgrade?
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Support case has been created and forwarded to CS. Please check your email for an update. Best Regards, YD |
#484
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Re: Where is my Pro Tools 12 Upgrade?
Hi,
March 30th, still have not seen my upgrade to PT12 listed in my account. Purchased upgrade on Dec 5, 2014 (with free upgrades through 3/2016). Registered and activated product that day also. Can you look into this when you get a chance? Should be under [email protected] Thanks |
#485
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Re: Where is my Pro Tools 12 Upgrade?
Avid Support:
Could you check on my upgrade also please. I bought an educational upgrade to PT11 last September. Thanks for your help. |
#486
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Re: Where is my Pro Tools 12 Upgrade?
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We do apologies for the inconvenience and thank you for your patience. Regards, Gerald G. |
#487
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Re: Where is my Pro Tools 12 Upgrade?
Can someone from tech support please answer this simple question that has been asked multiple times! What is the "System ID" and where do i find it?
Thank you!
__________________
Steve Peach Stereo Missile Recordings Creative Director - Red Note Visionary Sounds: http://rednote.com.au Label: http://www.stereomissile.com/ Music Production / Mixing: http://www.stereomissile.com/musicproducer/ Mastering: http://www.stereomissile.com/mastering/ |
#488
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Re: Where is my Pro Tools 12 Upgrade?
Thanks Jeffro!
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#489
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Re: Where is my Pro Tools 12 Upgrade?
I am not sure if i am entitle for a upgrade i purchased my license on the 12/29/14.....
Please somebody let me know for customer support.... |
#490
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Re: Where is my Pro Tools 12 Upgrade?
Hi, the store i have purchased my pro tools 11 crossgrade from
pro tools mp 9, said i can have pro tools 12 free. what i see is people can have a free temporaly license for pro tools 12until the wait for free upgrade is here. So can anyone from avid give me a Free temporaly license for pro tools 12 ? I have try to contact support with e-mail but i only have find how to contact activation, registeration... i know we can have support with phone but i am really bad for speaking english with voice. Tank You. |
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