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  #1  
Old 04-15-2021, 09:49 AM
starlingmusic starlingmusic is offline
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Join Date: Jan 2016
Location: Culver City
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Default Account Active, Expires 01/22, Ilok license not updated

Hello,

I'm having an issue with Pro tools Ultimate license, in my Avid account everything looks fine. Active software and Support plan expires on Jan 16 2022.

However on my Ilok, my license Pro Tools expired on 01/16/2021 and has not been renewed. So I can't use the latest version of Pro Tools

I opened a case, here is the number: 04152086

Thank you for any help/info
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PC: Dell Precision T7920
CPU: Xeon 3104 @ 1.7GHz
GPU: NVIDIA Quadro RTX 4000
Ram: 80GB
OS: Windows 10 Workstation,
HW: Pro Tools | HDX TB3 MTRX Studio Bundle.
SW: Pro Tools Ultimate 2021.3.1

http://starling-music.com
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  #2  
Old 04-15-2021, 10:00 AM
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jeffro jeffro is offline
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Posts: 9,154
Default Re: Account Active, Expires 01/22, Ilok license not updated

Sorry for the trouble, we'll check it out and update your case.
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  #3  
Old 04-15-2021, 03:18 PM
GeoffLee GeoffLee is offline
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Join Date: Apr 2004
Location: Sydney Australia
Posts: 256
Default Re: Account Active, Expires 01/22, Ilok license not updated

I'm having a similar issue. Did not get an email to remind me that my subscription was running out (expired 31 March 2021). Renewed last week and licence still hasn't appeared in my iLok account.

Can't open a support case as I couldn't find a way of contacting support on the Avid site (apart from the chat bot which got it into it's head that I had a broken iLok).
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  #4  
Old 04-15-2021, 11:24 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: Earth
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Default Re: Account Active, Expires 01/22, Ilok license not updated

Quote:
Originally Posted by starlingmusic View Post
...I'm having an issue with Pro tools Ultimate license...
Quote:
Originally Posted by GeoffLee View Post
I'm having a similar issue...
Both of you should be all set now.

If anyone else experiences this, please check the Publisher License ID column for your license in iLok License Manager (right+click the column heading to enable this if you don't see it). That field should show your System ID - if it's blank there's a problem and you should start a support case via the Support Center link in my.avid.com or the Contact Support link at avid.com/learn-and-support/contact-audio-and-music-support
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  #5  
Old 04-15-2021, 11:28 PM
starlingmusic starlingmusic is offline
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Join Date: Jan 2016
Location: Culver City
Posts: 56
Default Re: Account Active, Expires 01/22, Ilok license not updated

I confirm all set!

Thank you sooo much Jeffro!
__________________
PC: Dell Precision T7920
CPU: Xeon 3104 @ 1.7GHz
GPU: NVIDIA Quadro RTX 4000
Ram: 80GB
OS: Windows 10 Workstation,
HW: Pro Tools | HDX TB3 MTRX Studio Bundle.
SW: Pro Tools Ultimate 2021.3.1

http://starling-music.com
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