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  #1  
Old 06-28-2021, 08:20 AM
Babylonians Babylonians is offline
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Default Dock and Avid control app grayed out on Surface list
I have S1 and Dock with 2X iPad set up.
After upgrading the OS to Big Sur, I successfully connected S1 and S1's iPad. However, I cannot connect the dock and control app (for the dock). I see the dock and the control app on the list of the surface but it grayed out and I cannot select it. Do you guys know any solution for this?
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  #2  
Old 06-28-2021, 09:14 AM
its2loud its2loud is offline
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Default Re: Dock and Avid control app grayed out on Surface list
What version of EuControl are you running?
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Old 06-28-2021, 10:34 AM
Babylonians Babylonians is offline
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Default Re: Dock and Avid control app grayed out on Surface list
It's 2020.11.1.10.
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Old 06-28-2021, 10:47 AM
its2loud its2loud is offline
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Default Re: Dock and Avid control app grayed out on Surface list
Use the latest installer to uninstall EuControl including all preferences. Then re-install the app being sure to allow all security pop ups. If any firmware updates are necessary be sure to update prior to trying to connect devices.
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Old 06-28-2021, 04:15 PM
Babylonians Babylonians is offline
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Default Re: Dock and Avid control app grayed out on Surface list
uninstalled the Eucon software. Delete preference of Eucon and PT. After clean installation, it still all surfaces are grayed out. Are there any other things I can try?
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  #6  
Old 06-28-2021, 04:17 PM
its2loud its2loud is offline
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Default Dock and Avid control app grayed out on Surface list
Hard to say without more system info and network setup.

It sounds like EuControl isn’t seeing the surfaces on the network.
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  #7  
Old 06-28-2021, 04:38 PM
Babylonians Babylonians is offline
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Default Re: Dock and Avid control app grayed out on Surface list
after restarting the switcher, everything got normal.
Thank you so much for your help.
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  #8  
Old 06-28-2021, 04:39 PM
its2loud its2loud is offline
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Default Re: Dock and Avid control app grayed out on Surface list
Glad you got it sorted.
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