Can't activate PT12

[jclark5093]

I decided, on my second computer, I would try out PT12 after using PT11 for about a year.

I downloaded the application manager, logged in, and it prompted me to download PT12.2 which downloaded and installed without error. When I tried to launch it for the first time, the iLok window popped up asking me to log in, and I did, using correct credentials.

After accepting my login (and yes, my iLok is plugged in), I get the following:

Select License to Activate
_____________________
You don't have any licenses in your account, or none of the licenses there have activations available.

You do not have any pending deliveries for the license(s) you need to authorize the software.

Click here if you need to purchase a license for Pro Tools 12.

This is not cool. My iLok manager shows that I have Pro Tools 11 Bundle (2) which includes PT10/11. When I log in to Avid master account, it shows Pro Tools Upgrade And Support Plan 2015 Update, and under that, as of 8/15/15 it says I have "Licenses: Pro Tools 12 Bundle_" so why is it not showing on my iLok manager? It says I don't even have one to activate...

[mesaone]

Is the PT12 license in your iLok account, or is it actually on your iLok?

[jclark5093]

It's not showing on my iLok license manager at all, only PT11 Bundle.

The PT12 bundle is showing on the Avid Master Account website when I log in.

[jeffro]

I'm seeing a Pro Tools with Upgrade and Support Plan (10/11/12) bundle on your iLok2, so I'm guessing you completed the upgrade in your account after posting this? It was activated to your iLok 9/10/2015 @ 12:07 PDT.

When you first redeem your upgrade code, it adds the product to your Avid account. You then have to go into that product, select a previous license/bundle (that you are upgrading from) and click Submit. It then adds the installers to that product, surrenders the 'old license/bundle, and deposits the license/bundle in your iLok account.

[jclark5093]

About 10 minutes ago.

I found that it was on my iLok account but my license manager was not updated to show it. I logged out, logged back in, and it was in the top section under my account name, from where I transferred it to my iLok USB.

Thanks, and sorry for the outburst! I was trying to get it working all morning! I don't have permanent internet on this computer, I have to turn it on to use it!

[jeffro]

Thanks for letting us know.

[led5150]

Hi everyone. I'm getting this same error:

Quote:
Select License to Activate
_____________________
You don't have any licenses in your account, or none of the licenses there have activations available.

You do not have any pending deliveries for the license(s) you need to authorize the software.

Click here if you need to purchase a license for Pro Tools 12.


However I do have a PT 12 HD License in my account and on my ilok. But it just doesn't seem to recognize it! It's driving me crazy and I have a mix that i need to finish today!

Any help!?

[jeffro]

Originally Posted by led5150

...I'm getting this same error... I do have a PT 12 HD License in my account and on my ilok...

You have a single Pro Tools HD 12 (NFR) license, but a Pro Tools 12 license is also required. (See the Authorization section of any of the release KBs like this one.) Please contact whoever provided the NFR license and let them know you also need the Pro Tools 12 license.

[jadkinsjr76]

Not to revive an old thread, but I my Pro Tools 11 was starting to mess up. The menu was all messed up looking. So I went to see if I had a later version and it said I could get Pro Tools 12.4 as my updates ended in February. So when I upgraded I get this same error now. When I look at my Application Manager it says Pro Tools not activated. What do I do?

[jeffro]

Originally Posted by jadkinsjr76

Not to revive an old thread, but I my Pro Tools 11 was starting to mess up. The menu was all messed up looking. So I went to see if I had a later version and it said I could get Pro Tools 12.4 as my updates ended in February. So when I upgraded I get this same error now. When I look at my Application Manager it says Pro Tools not activated. What do I do?

Welcome to the community.

Confirmed there's no Pro Tools 12 license in your iLok account, so I checked your Avid account - you have a Pro Tools product in your Products Not Yet Downloaded so please go there, click Activate Product and follow the prompts. That should update your iLok license which can then be activated to your iLok using the iLok License Manager app.