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Old 08-19-2012, 06:26 PM
Ofentse Morris Ofentse Morris is offline
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Join Date: Aug 2012
Location: Johannesburg South Africa
Posts: 2
Default Having trouble authorizing iLok and downloading license to my iLok

SiSoftware Sandra

ID
Host Name : EAZIE-EAZIE-PC
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Serial Number
Chassis : Desktop
Mainboard : ASUS P5G41T-M LX3
Serial Number : MT701A031303636
BIOS : AMI (OEM) 0402 05/16/2011
Total Memory : 6GB DIMM DDR2 DDR3

Processors
Processor : Intel(R) Core(TM)2 Quad CPU Q9450 @ 2.66GHz (4C 2.67GHz, 2x 6MB L2)
Socket/Slot : FC LGA (Socket T)

Chipset
Memory Controller : ASUS G41 DRAM Controller 4x 333MHz (1.33GHz), 2x 3GB DIMM DDR2 DDR3 1GHz 128-bit

Memory Module(s)
Memory Module : Kingmax FLFF65F-C8KF9 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)
Memory Module : SpecTek 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)

Video System
Monitor/Panel : LCD Generic PnP Monitor (1600x1200, 18.5")
Monitor/Panel : LCD Generic PnP Monitor (1600x1200, 18.5")
Video Adapter : NVIDIA GeForce GT 520 (48 SM5.0 1.62GHz, 2GB 998MHz, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GT 520 (48 SM5.0 1.62GHz, 2GB 998MHz, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GT 520 (48SP 1C 1.62GHz, 2GB 998MHz)
Compute Shader Processor : NVIDIA GeForce GT 520 (48SP 1.62GHz, 2GB 998MHz)

Storage Devices
Seagate ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (C:)
Seagate ST31000528AS (1TB, USB2/SATA300, 3.5", 7200rpm) : 932GB (G:)
TSSTcorp CDDVDW SH-S223C (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
USB-HDD (G:) : 932GB (NTFS) @ Seagate ST31000528AS (1TB, USB2/SATA300, 3.5", 7200rpm)
Hard Disk (C:) : 466GB (NTFS) @ Seagate ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Optical Drive (D:) : N/A @ TSSTcorp CDDVDW SH-S223C (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS 82801GB/GR (ICH7) LPC Interface Controller
LPC Legacy Controller 1 : T0 B3-53
Audio Device : ASUS 82801G (ICH7) High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Audio Device : nVidia HDMI Audio stub
Serial Port(s) : 1
Disk Controller : ASUS 82801G (ICH7) Ultra ATA Storage Controller
Disk Controller : ASUS 82801GB/GR/GH (ICH7) Serial ATA Storage Controller
USB Controller 1 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 2 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 3 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 4 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 5 : ASUS 82801G (ICH7) USB 2.0 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Wireless Adapter : Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter (802.11g (ERP), 18Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.1

I don't any M Audio or Digi Design hardware model but i only have Pro Tools 10.0.0 for Students.

My problem is that when i try to open Pro Tools an error message appears saying 'missing iLok authorization for Po Tools 10 please insert iLok and restart Pro Tools'.

I have verified my Pro Tools 10.0.0 and opened avid account and i have received my Serial Number for my Pro Tools 10.0.0 for students but i have forgotten my username and password for my avid account and the avid website is dragging me back and forth when i try to retrieve my password and username, so i can't do the necessary changes to my account if needed.
I have also opened an ilok account and my iLok has already been synchronized to my account and on my iLok account there is message saying 'iLok Newly Registered To Ofentse Morris.This ilok doesn't have any licenses yet.'

I don't have a Redeem code, where and how do i get it? I even went on youtube for help and they directed me to a website called slatedigital.com did not help cause they only deal with hardware and they redirected me to the avid website.
I went to youtube again and i was redirected to a website called www.antarestech.com/iLok as i thought i was on the right track, i entered all the requirements they needed but as soon as I submitted the information an error message appears saying 'your registration code/Serial Number is invalid please carefully re enter it again' so i did and it kept popping the same error message over and over again.
So I have no clue on what to do to solve this because can somebody help me with this ASAP.
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