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  #1  
Old 06-07-2021, 10:16 AM
Audio4PT Audio4PT is offline
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Default Avid checkout keeps asking for a *** number. Anyone having trouble paying?

For two days I have been trying to Purchase the Pro tools subscription month to month.
I even tried purchasing a different subscription. I get the same message about inputting a valid CV number. Pro tools Tech has not been able to actually help.

I have tried several browsers and its still the same. Firefox had been working fine. the checkout screen on the right remains greyed out for me on the Avid.com website.

Any info would be greatly appreciated
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  #2  
Old 06-07-2021, 11:17 AM
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jeffro jeffro is offline
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Default Re: Avid checkout keeps asking for a *** number. Anyone having trouble paying?

Welcome to the community (and sorry for the trouble). I escalated your support case.
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Old 06-07-2021, 11:24 AM
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Ben Jenssen Ben Jenssen is offline
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Default Re: Avid checkout keeps asking for a *** number. Anyone having trouble paying?

You know about the *** number on your visa card, right? On the back of your credit card? the last three digits is the code you use when shopping online.


Strange. the c v v is replaced with *** when I post.
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Old 06-14-2021, 06:55 AM
Audio4PT Audio4PT is offline
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Default Re: Avid checkout keeps asking for a *** number. Anyone having trouble paying?

yes, it just asks every time for a valid ***. this is after clearing the cache, different browser. System will not let me pay.
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Old 06-14-2021, 06:56 AM
Audio4PT Audio4PT is offline
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Default Re: Avid checkout keeps asking for a *** number. Anyone having trouble paying?

yes, it just asks every time for a valid ***. this is after clearing the cache, different browser. System will not let me pay. just tried again this morning 6/14/21
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Old 06-14-2021, 07:05 AM
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Default Re: Avid checkout keeps asking for a *** number. Anyone having trouble paying?

Quote:
Originally Posted by Audio4PT View Post
yes, it just asks every time for a valid ***. this is after clearing the cache, different browser. System will not let me pay. just tried again this morning 6/14/21
Do you mean: yes, you enter the c v v number and still it asks for a c v v number?
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Focusrite Scarlett 6i6 2nd gen, Dynaudio BM6's, Command 8, SSL UC1, iPad Avid Control.
Pro Tools 2020.11.0.157, Mac OS 10.15.7.
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  #7  
Old 06-14-2021, 12:07 PM
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Default Re: Avid checkout keeps asking for a *** number. Anyone having trouble paying?

Have you tried a different credit card???
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Old 06-26-2021, 10:52 AM
Audio4PT Audio4PT is offline
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Default Re: Avid checkout keeps asking for a *** number. Anyone having trouble paying?

The checkout still remains grey when I am trying to purchase.
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  #9  
Old 07-06-2021, 09:25 AM
Audio4PT Audio4PT is offline
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Default Re: Avid checkout was grey, Anyone having trouble paying? SOLVED!!!!!!!!

Okay,
so I tried another browser(SAFARI) and I WAS able to purchase the Monthly subscription. I had tried this before, and it wasn't working. I believe Firefox had been blocking the site to some extent. Just wanted to say thanks for all the advice!
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