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Old 06-07-2021, 06:52 AM
DionP DionP is offline
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Default Artist Mix Power button stopped working but still registers in test mode

Hi All,

The power button on my Artist mix seems to have stopped working. When i plug the unit in it powers on and functions but if i press the power button to turn it off, it loses connection with the Eucon app and the DAW but the power stays on. I've also noticed that if i go into test mode the button registers when pressed. Any ideas on a fix for this?
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Old 06-09-2021, 09:33 AM
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Default Re: Artist Mix Power button stopped working but still registers in test mode

The power button is actually a soft power button. It talks to the software, disconnects from EuControl and then sleeps the unit(or its supposed too). What do you see on the OLED's when you try and shut it down and does it disconnect from EuControl?
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Old 06-10-2021, 10:03 AM
DionP DionP is offline
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Default Re: Artist Mix Power button stopped working but still registers in test mode

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Originally Posted by EddieJones View Post
The power button is actually a soft power button. It talks to the software, disconnects from EuControl and then sleeps the unit(or its supposed too). What do you see on the OLED's when you try and shut it down and does it disconnect from EuControl?
The screen still has track names displyed but the unit disconnects from Eucon. If i press the power button again it doesn't reconnect to Eucon. I can only get it to reconnect if i turn th epower off and on again.
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Old 06-10-2021, 10:22 AM
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Default Re: Artist Mix Power button stopped working but still registers in test mode

That sounds like the firmware is crashing. Is the firmware uptodate ?
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Old 06-11-2021, 01:03 AM
DionP DionP is offline
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Default Re: Artist Mix Power button stopped working but still registers in test mode

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That sounds like the firmware is crashing. Is the firmware uptodate ?

It is yes, version 1.5.6. I tried a forced update just in case it was corrupt and and it still does the same thing
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Old 06-11-2021, 09:21 AM
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Default Re: Artist Mix Power button stopped working but still registers in test mode

The only other thing to try is another power supply, if that doesn't help, I suspect it's a hardware fault.
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