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  #1  
Old 07-03-2021, 08:01 PM
alcolucci60@gmail.com alcolucci60@gmail.com is offline
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Default Can't open project stored in the cloud

I'm having the exact problem described by PatJo in the following thread:

http://duc.avid.com/showthread.php?t...hlight=annoyed

I have a project in the cloud which I am now getting an error when loading saying, "There was a problem downloading. Would you like to try to open the cached copy?". When I try to open the cached copy I get the following error: "Could not complete your request because the parameter is incorrect..."

When the problem first happened, I had exceeded the 1 GB of cloud storage, but I have since upgraded my account and now have 100 GB available.

I see that in the above-mentioned case, Avid Audio Tech Support was able to reset things on their side in order to recover the project. I would be grateful if they could do the same for me.

I currently only have this one project stored in the cloud. It is called "Franklin's Tower". Would be great to get this back. Thanks.
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  #2  
Old 07-04-2021, 10:45 AM
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Default Re: Can't open project stored in the cloud

You’ll need to create a support case to get things moving. Come back here with the case number and we should be able to get someone to look at it pronto.
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  #3  
Old 07-04-2021, 11:28 AM
alcolucci60@gmail.com alcolucci60@gmail.com is offline
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Default Re: Can't open project stored in the cloud

Hi James. Thanks for the quick response. I created case number 04200425.

Al
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  #4  
Old 07-13-2021, 08:49 AM
alcolucci60@gmail.com alcolucci60@gmail.com is offline
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Default Re: Can't open project stored in the cloud

Hi. I created case number 04200425. On July 5, Christopher from Avid Customer Care, asked if he could reset my password. I said "Yes", but I haven't heard back since then. Do I just need to be patient?
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  #5  
Old 07-15-2021, 10:26 AM
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Default Re: Can't open project stored in the cloud

Sorry for the delay replying. Yes, patience is a virtue.

I escalated your issue. Hopefully something can be made to happen soon.
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James Cadwallader

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Pro Tools Ultimate 2021.3, HD Native, Focusrite Red 8Pre (Mac)
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  #6  
Old 07-15-2021, 10:45 AM
alcolucci60@gmail.com alcolucci60@gmail.com is offline
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Default Re: Can't open project stored in the cloud

Thanks, James.
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  #7  
Old 07-18-2021, 05:37 AM
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Default Re: Can't open project stored in the cloud

Quote:
Originally Posted by alcolucci60@gmail.com View Post
Thanks, James.
Hi, I've sent an Email through the support case. Please respond and attach the needed file.

Thank you!
-Tope
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  #8  
Old 07-21-2021, 02:24 PM
alcolucci60@gmail.com alcolucci60@gmail.com is offline
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Default Re: Can't open project stored in the cloud

Hi James. I replied to the support case email and included the requested file. Thanks.
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  #9  
Old 07-28-2021, 09:56 AM
alcolucci60@gmail.com alcolucci60@gmail.com is offline
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Default Re: Can't open project stored in the cloud

Hi James. Is there an update on this case?
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  #10  
Old 07-28-2021, 11:45 AM
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Default Re: Can't open project stored in the cloud

Quote:
Originally Posted by alcolucci60@gmail.com View Post
Hi James. Is there an update on this case?

I flagged this thread for attention again.
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