|
Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
#1
|
|||
|
|||
How to get a repair?
I need to repair an ACCEL Card, no troubleshooting needed, is way obvious that the card went south, HD2 system installed...perfect, problem card gets installed, system completely malfunctions. Card will not pass DIGITest...
It's impossible to get reliable info on the site, is an infinite loop on no concrete information on what to do, taking you to information on ARCs (Avid repair centers) and then stating that this hardware can conly be repaired directly by Avid and directs you to call to numbers that will not offer any help unless purchase an Avid support code. I DON'T NEED TROUBLESHOOTING...I NEED TO SEND THIS THING FOR REPAIR... WHERE CAN I GET THE INFO ON WHERE TO CALL TO GET AN RMA AND A WARRANTY REPAIR? Avid...WHEN ARE YOU GUYS WILL GET THAT YOUR SITE IS A DISASTER!!!!! and your support policies are DISMAL AT BEST? |
#2
|
||||
|
||||
Re: How to get a repair?
Please call 1.650.731.6100 and choose option 3 for a repair - you do not need an ASC for that option.
Also, on the repair info page ( www.avid.com/audiorepair ) on our site it says this: Quote:
Can I ask which ARC you spoke to? Last edited by DigiTechSupt; 03-02-2011 at 02:21 PM. Reason: Added additional info... |
#3
|
|||
|
|||
Re: How to get a repair?
Quote:
Avid Assisted support or Support center Can't find anything that reads Avid support office or a link that will give me the information that supposedly I'm directed to look at in this link (call your local Avid Support Office), from what I read you are trying to direct me to a local instance right (on that particular link)? Local avid support office? not to call what was digidesign old support numbers. I would expect if you want me to call my local Avid Support Office to find the same name and apropriate links don't you think? The bad site design statement... sorry but still stands and could be much clearer if the names of related services would be the same or at least consistent., LOCAL office is not the same as support center. I called the 1.650.731.6100 before writing the first post and yes just got frustrated on all the explanations and changes and "if you have an avid support number", "if you don't"...etc etc. before hearing option 3 to "schedule a repair" |
#4
|
|||
|
|||
Re: How to get a repair?
BTW, thanks for the very prompt response and good will to help
|
#5
|
||||
|
||||
Re: How to get a repair?
No problem. Let me see what I can do about improving some of the wording on those pages.
|
#6
|
||||
|
||||
Re: How to get a repair?
I repair The Avid Cards
192, 192HD, 96IO, Accel Core, and Accel also 192 AD / DA Upgrades, as well as 96IO AD / DA upgrades Most repairs can be completed Same Day or next day
__________________
http://www.studio-techservices.com าำ [email protected]mMitch Berger Tech Services We service ALL Avid products no Problem HD192, 192, Omni, Control Surface, Pre, XMON, 192HD AD & DA / Accel Cards, Everything ALL NEW HD192 AD -DA modification. the difference is incredible... no need to ship the entire unit , fast turn around inquiry using link above Repairs of SSL-Neve- Consoles and Repair ALL Modern & Vintage Gear |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
003 repair | Bender | Pro Tools 10 | 6 | 11-09-2012 03:06 PM |
003 Repair | Pierres | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 5 | 04-23-2011 04:50 AM |
AKG 414 repair | F.J. | General Discussion | 3 | 10-24-2005 11:54 AM |
mic repair in NYC? | wolfhound | Pro Tools TDM Systems (Mac) | 4 | 08-08-2002 04:09 PM |
Mic Repair / NYC | andyo | General Discussion | 2 | 03-03-2002 01:34 PM |