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Old 12-13-2011, 06:43 PM
dsoundguy dsoundguy is offline
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Join Date: Feb 2004
Posts: 1
Unhappy Mbox3 on Win7 not playing nice with LE8.0.5

Could really use some help, I have been reading forums for 2 days and bugging every computer guy I know. I am a PC guy(tried Mac) so I built a new Win7-PC with help from a gamer(specs below) Bottom line is that the Mbox3 has drop-outs with PT or even itunes. The computer is very fast thanks to the 16G ram and SSD, but simple movements of the mouse cause the USB io to drop audio.

I tried PT with one track and with 21 tracks same result it would throw a buffer underflow error. Changing the buffer did not help the drops.
Initially I had the Mbox plugged into the USB3 port - which distorted the audio and caused digital noise. I swapped ports and it now just drops audio and cloggs the pipes. In an effort to get away from the Mobo USB chip I installed a PCiX-USB card...no change(other than PT can't find the hardware anymore, though it still drops in itunes).

PT lives on the 2nd drive which is a traditional spinning drive, though I did try installing it on the SSD, no change.


Highlights of the system are
Gigabyte - GA-Z68MA-D2H-B3 mother board
VGA-EVGA - 01G-P3-1302-LR 1G video card
Seasonic X650 gold PSU
Intel Core i5 2400 3.1G
4x GSKILL F3-12800CL9Q
MS Win7 Pro
Crucial 64G SSD - primary OS drive
WD-500G secondary drive

only extras are MS wireless keyboard/mouse






SiSoftware Sandra
General Information
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64
Full Name : Windows 7 Professional 6.1.7601 : Service Pack 1
Kernel Type : Multiprocessor Free
BackOffice Components : No
Small Business Components : No
Terminal Services Components : No
Compute Cluster Components : No
Product ID : 00371-OEM-9045082-05880
Product Key : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Registered Owner : AAV
Activation Status
Name : Windows(R) 7, Professional edition
Type : Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation Required : No
Data Execution Prevention (DEP)
Supported by CPU : Yes
Applications Protected : Yes
Drivers Protected : Yes
Virtual Machines and Runtime Engines
.NET Framework : 4.0.30319
.NET Framework : 3.5.30729 (SP1)
.NET Framework : 3.0.30729 (SP2)
Windows Communication Foundation : 3.0.4506
Windows Presentation Foundation : 3.0.6920
Windows Workflow Foundation : 3.0.4203 (SP2)
.NET Framework : 2.0.50727 (SP2)
Default Key Applications
Web Browser : Internet Explorer 9.00.8112.16421
E-mail : Microsoft Office Outlook 12.00.6539
Calendar/Organiser : Microsoft Office Outlook 12.00.6539
Address Book : Microsoft Office Outlook 12.00.6539
Anti-Virus : Microsoft Security Essentials
Anti-Spyware : Microsoft Security Essentials
Session Settings
Host Name : AAV-PC
User : AAV
Time Since Start-Up : 1 hour(s), 44 minute(s), 11 second(s)
OS Properties
Debug Version : No
Security Present : No
Remote Terminal Session : No
Boot Features
Boot Type : Normal
Automatic Update
Active Service : Yes
Status : Notify
Installed Windows Updates
Security Update for the 2007 Microsoft Office System (KB969559) : Important, Office 2007, Security Updates (68.92kB)
Security Update for the 2007 Microsoft Office System (KB974234) : Important, Office 2007, Security Updates (524.83kB)
Security Update for the 2007 Microsoft Office System (KB972581) : Important, Office 2007, Security Updates (1MB)
Update for Microsoft Office Word 2007 (KB974561) : Office 2007, Updates (8.84MB)
Update for Microsoft Office OneNote 2007 (KB980729) : Critical Updates, Office 2007 (4.2MB)
Security Update for the 2007 Microsoft Office System (KB976321) : Important, Office 2007, Security Updates (1.35MB)
Security Update for Microsoft Office InfoPath 2007 (KB979441) : Important, Office 2007, Security Updates (5MB)
Security Update for Microsoft Office Access 2007 (KB979440) : Critical, Office 2007, Security Updates (9MB)
Update for the 2007 Microsoft Office System (KB2284654) : Critical Updates, Office 2007 (643.78kB)
Security Update for the 2007 Microsoft Office System (KB2288621) : Important, Office 2007, Security Updates (248.32kB)
Security Update for the 2007 Microsoft Office System (KB2345043) : Important, Office 2007, Security Updates (2MB)
Security Update for Microsoft Office Word 2007 (KB2344993) : Important, Office 2007, Security Updates (8.84MB)
Security Update for Microsoft Office 2007 System (KB2288931) : Important, Office 2007, Security Updates (81.67kB)
Update for Windows 7 for x64-based Systems (KB2505438) : Updates, Windows 7 (1.53MB - 1.53MB)
Dell Inc. - Display - Dell S2209W(Analog) : Drivers, Windows 7 (11.58kB)
Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895) : Drivers, Windows 7 (1.61MB)
Update for Microsoft Office 2007 System (KB2539530) : Critical Updates, Office 2007 (662.55kB)
Security Update for Microsoft Office InfoPath 2007 (KB2510061) : Important, Office 2007, Security Updates (271.53kB)
Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242) : Important, Security Updates, Visual Studio 2005 (5.61MB)
Microsoft Office File Validation Add-in : Critical Updates, Office 2007 (2MB)
nVidia - Display, Other hardware - NVIDIA GeForce 8400GS : Drivers, Windows 7 (151.73MB)
Security Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB954430) : Important, Security Updates, Windows 7 (5.42MB)
Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB973688) : Critical Updates, Windows 7 (5.37MB)
Microsoft - Other hardware - Microsoft Hardware USB Keyboard : Drivers, Windows 7 (156.69kB)
Microsoft - Other hardware - Microsoft Hardware USB Mouse : Drivers, Windows 7 (154.1kB)
Microsoft - Other hardware - Microsoft Mouse and Keyboard Detection Driver (USB) : Drivers, Windows 7 (1.63MB)
Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636) : Moderate, Security Updates, Windows 7 (3.59MB)
Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2533523) : Updates, Windows 7 (37.53MB)
Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871) : Updates, Windows 7 (27.54MB)
Security Update for Microsoft Office Excel 2007 (KB2553073) : Important, Office 2007, Security Updates (8.5MB)
Security Update for Microsoft Office Groove 2007 (KB2552997) : Important, Office 2007, Security Updates (1.66MB)
Security Update for Microsoft Office 2007 System (KB2553090) : Important, Office 2007, Security Updates (3MB)
Security Update for Microsoft Office 2007 System (KB2553089) : Important, Office 2007, Security Updates (6.14MB)
Update for Microsoft Office Outlook 2007 (KB2583910) : Critical Updates, Office 2007 (10.84MB)
Security Update for the 2007 Microsoft Office System (KB2553074) : Important, Office 2007, Security Updates (7.38MB)
Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2572078) : Critical, Security Updates, Windows 7 (22.7MB)
Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2518870) : Critical, Security Updates, Windows 7 (33.5MB)
Update for Windows 7 for x64-based Systems (KB2607576) : Updates, Windows 7 (7.17MB - 7.17MB)
Security Update for Windows 7 for x64-based Systems (KB2639417) : Critical, Security Updates, Windows 7 (1.51MB - 1.51MB)
Cumulative Security Update for ActiveX Killbits for Windows 7 for x64-based Systems (KB2618451) : Critical, Security Updates, Windows 7 (39.77kB)
Security Update for Windows 7 for x64-based Systems (KB2619339) : Critical, Security Updates, Windows 7 (486.85kB - 486.85kB)
Security Update for Windows 7 for x64-based Systems (KB2620712) : Important, Security Updates, Windows 7 (64.85kB - 64.85kB)
Intel - Other hardware - Intel(R) Management Engine Interface : Drivers, Windows 7 (54.18kB)
Intel Corporation - Display - Intel(R) HD Graphics Family : Drivers, Windows 7 (45.24MB)
Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2618444) : Important, Security Updates, Windows 7 (21.78MB)
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) : Important, Office 2007, Security Updates (3.89MB)
Update for Microsoft Office Excel 2007 (KB2596596) : Critical Updates, Office 2007 (8.5MB)
Security Update for Microsoft Office Publisher 2007 (KB2596705) : Important, Office 2007, Security Updates (3.91MB)
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) : Important, Office 2007, Security Updates (872.13kB)
Update for Microsoft Office 2007 suites (KB2596789) : Critical Updates, Office 2007 (7.39MB)
Update for Microsoft Office 2007 suites (KB2596651) : Critical Updates, Office 2007 (1.18MB)
Security Update for Microsoft Office 2007 suites (KB2596785) : Important, Office 2007, Security Updates (465.53kB)
Update for Windows 7 for x64-based Systems (KB2633952) : Update Rollups, Windows 7 (1.14MB - 1.14MB)
Windows Malicious Software Removal Tool x64 - December 2011 (KB890830) : Update Rollups, Windows 7 (14.81MB)
Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.117.982.0) : Definition Updates, MS Security Essentials (71.59MB)
Available Windows Updates
Security Update for the 2007 Microsoft Office System (KB969559) : Important, Office 2007, Security Updates (68.92kB)
Security Update for the 2007 Microsoft Office System (KB974234) : Important, Office 2007, Security Updates (524.83kB)
Security Update for the 2007 Microsoft Office System (KB972581) : Important, Office 2007, Security Updates (1MB)
Update for Microsoft Office Word 2007 (KB974561) : Office 2007, Updates (8.84MB)
Update for Microsoft Office OneNote 2007 (KB980729) : Critical Updates, Office 2007 (4.2MB)
Security Update for the 2007 Microsoft Office System (KB976321) : Important, Office 2007, Security Updates (1.35MB)
Security Update for Microsoft Office InfoPath 2007 (KB979441) : Important, Office 2007, Security Updates (5MB)
Security Update for Microsoft Office Access 2007 (KB979440) : Critical, Office 2007, Security Updates (9MB)
Update for the 2007 Microsoft Office System (KB2284654) : Critical Updates, Office 2007 (643.78kB)
Security Update for the 2007 Microsoft Office System (KB2288621) : Important, Office 2007, Security Updates (248.32kB)
Security Update for the 2007 Microsoft Office System (KB2345043) : Important, Office 2007, Security Updates (2MB)
Security Update for Microsoft Office Word 2007 (KB2344993) : Important, Office 2007, Security Updates (8.84MB)
Security Update for Microsoft Office 2007 System (KB2288931) : Important, Office 2007, Security Updates (81.67kB)
Update for Windows 7 for x64-based Systems (KB2505438) : Updates, Windows 7 (1.53MB - 1.53MB)
Dell Inc. - Display - Dell S2209W(Analog) : Drivers, Windows 7 (11.58kB)
Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895) : Drivers, Windows 7 (1.61MB)
Update for Microsoft Office 2007 System (KB2539530) : Critical Updates, Office 2007 (662.55kB)
Security Update for Microsoft Office InfoPath 2007 (KB2510061) : Important, Office 2007, Security Updates (271.53kB)
Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242) : Important, Security Updates, Visual Studio 2005 (5.61MB)
Microsoft Office File Validation Add-in : Critical Updates, Office 2007 (2MB)
nVidia - Display, Other hardware - NVIDIA GeForce 8400GS : Drivers, Windows 7 (151.73MB)
Security Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB954430) : Important, Security Updates, Windows 7 (5.42MB)
Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB973688) : Critical Updates, Windows 7 (5.37MB)
Microsoft - Other hardware - Microsoft Hardware USB Keyboard : Drivers, Windows 7 (156.69kB)
Microsoft - Other hardware - Microsoft Hardware USB Mouse : Drivers, Windows 7 (154.1kB)
Microsoft - Other hardware - Microsoft Mouse and Keyboard Detection Driver (USB) : Drivers, Windows 7 (1.63MB)
Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636) : Moderate, Security Updates, Windows 7 (3.59MB)
Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2533523) : Updates, Windows 7 (37.53MB)
Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871) : Updates, Windows 7 (27.54MB)
Security Update for Microsoft Office Excel 2007 (KB2553073) : Important, Office 2007, Security Updates (8.5MB)
Security Update for Microsoft Office Groove 2007 (KB2552997) : Important, Office 2007, Security Updates (1.66MB)
Security Update for Microsoft Office 2007 System (KB2553090) : Important, Office 2007, Security Updates (3MB)
Security Update for Microsoft Office 2007 System (KB2553089) : Important, Office 2007, Security Updates (6.14MB)
Update for Microsoft Office Outlook 2007 (KB2583910) : Critical Updates, Office 2007 (10.84MB)
Security Update for the 2007 Microsoft Office System (KB2553074) : Important, Office 2007, Security Updates (7.38MB)
Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2572078) : Critical, Security Updates, Windows 7 (22.7MB)
Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2518870) : Critical, Security Updates, Windows 7 (33.5MB)
Update for Windows 7 for x64-based Systems (KB2607576) : Updates, Windows 7 (7.17MB - 7.17MB)
Security Update for Windows 7 for x64-based Systems (KB2639417) : Critical, Security Updates, Windows 7 (1.51MB - 1.51MB)
Cumulative Security Update for ActiveX Killbits for Windows 7 for x64-based Systems (KB2618451) : Critical, Security Updates, Windows 7 (39.77kB)
Security Update for Windows 7 for x64-based Systems (KB2619339) : Critical, Security Updates, Windows 7 (486.85kB - 486.85kB)
Security Update for Windows 7 for x64-based Systems (KB2620712) : Important, Security Updates, Windows 7 (64.85kB - 64.85kB)
Intel - Other hardware - Intel(R) Management Engine Interface : Drivers, Windows 7 (54.18kB)
Intel Corporation - Display - Intel(R) HD Graphics Family : Drivers, Windows 7 (45.24MB)
Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2618444) : Important, Security Updates, Windows 7 (21.78MB)
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) : Important, Office 2007, Security Updates (3.89MB)
Update for Microsoft Office Excel 2007 (KB2596596) : Critical Updates, Office 2007 (8.5MB)
Security Update for Microsoft Office Publisher 2007 (KB2596705) : Important, Office 2007, Security Updates (3.91MB)
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) : Important, Office 2007, Security Updates (872.13kB)
Update for Microsoft Office 2007 suites (KB2596789) : Critical Updates, Office 2007 (7.39MB)
Update for Microsoft Office 2007 suites (KB2596651) : Critical Updates, Office 2007 (1.18MB)
Security Update for Microsoft Office 2007 suites (KB2596785) : Important, Office 2007, Security Updates (465.53kB)
Update for Windows 7 for x64-based Systems (KB2633952) : Update Rollups, Windows 7 (1.14MB - 1.14MB)
Windows Malicious Software Removal Tool x64 - December 2011 (KB890830) : Update Rollups, Windows 7 (14.81MB)
Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.117.982.0) : Definition Updates, MS Security Essentials (71.59MB)
Regional Settings
User Default Locale : 1033
Country : United States
Language : English (United States)
Currency : USD
Time Zone : Central Standard Time
ANSI Code Page : 1252
OEM Code Page : 437
Operating System Folders
Windows Folder : C:\Windows
System Folder : C:\Windows\system32
Application Data Path : C:\Users\AAV\Desktop
Programs Path : C:\Program Files
Programs Path : C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Wi ndows;C:\Windows\System32\Wbem;C:\Windows\System32 \WindowsPowerShell\v1.0\;I:\Programs\QTSystem\
Temporary Folder : C:\Users\AAV\AppData\Local\Temp
Performance Enhancing Tips
Tip 1300 : Enter your company name or 'Home' instead of 'Unknown'.
Warning 1316 : This copy of Windows contains Product Activation Technology.
Tip 1324 : .NET Framework 1.1 not installed. Install to run legacy .NET applications.
Tip 1327 : Java Runtime Engine not installed. Install it to run the current Java applications.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
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  #2  
Old 12-14-2011, 12:57 PM
albee1952's Avatar
albee1952 albee1952 is offline
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Join Date: May 2004
Location: Norwich, CT
Posts: 39,326
Default Re: Mbox3 on Win7 not playing nice with LE8.0.5

That system report is not the usual Sandra that folks need to offer the best advice. In any case, Pro Tools should be installed on the C: drive(I am guessing that's your SSD). I see you have a graphics card installed on a system that includes onboard graphics; is the onboard graphics disabled in BIOS(worth a try). Is this( I installed a PCiX-USB card) a typo? Gaming computers don't always make good audio computers. Check this thread and post a Sandra report(it may help):
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