C/24 loses ethernet randomly

[jmtayloraudio]

Our C/24 keeps losing the ethernet connection randomly. You see no constant green light on top until you push or wiggle the connector on the back panel. It will work fine for a while and then drop out on its own. Anyone else having this problem? Any ideas for a fix?

[DigiTechSupt]

I would start by replacing the ethernet cable and take it from there. Possibly doing an ethernet reset on the C|24 would help as well.

Knowing more about your configuration and what you've tried as far as troubleshooting goes will help us immensely in diagnosing the problem.

[jmtayloraudio]

By an ethernet reset, you mean go to the peripherals and toggle the button for ethernet connectivity... or something internal to the C/24?

[musicman691]

Originally Posted by jmtayloraudio

Our C/24 keeps losing the ethernet connection randomly. You see no constant green light on top until you push or wiggle the connector on the back panel. It will work fine for a while and then drop out on its own. Anyone else having this problem? Any ideas for a fix?

Did you try the suggestion I made in your other thread with the same problem and get a NEW Ethernet cable? Also as was mentioned in the other thread sometimes these connectors wear at the little plastic nubbin that locks in the connector to the chassis mate; also if that breaks off the cable won't keep a solid connection.

[jmtayloraudio]

No, I haven't replaced the cable yet. Is this a cross-over or standard ethernet cable?

[musicman691]

Originally Posted by jmtayloraudio

No, I haven't replaced the cable yet. Is this a cross-over or standard ethernet cable?

Depends on whether you're using a router or not. The manual will tell you, but generally you'll need a crossover cat 6 cable if you're not using a router and a standard cat 6 cable if using a router.

[jmtayloraudio]

Replace the cable. Still not a dependable conneciton. Is there an issue with the chasis mount ethernet connection?