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#1
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Artist Mix Stop Working in Pro Tools
I am using Windows 10. I have both the Artist Mix and Transport.
These two have been working for years despite the changes in Pro Tools. I have the latest Pro Tools from 6mos ago. My Artist Mix and Transport are being identified in Eucon. I was on Eucon 3.1. In Pro Tools, I click on Eucon search and it said that the "Eucon personality could not be loaded because of the wrong version is installed. Please install version 3.2 or higher..." I uninstalled the old Eucon and installed the 3.2. Eucon is identifying my artist hardware and I updated the firmware, but now it says "access violation occurred, unable to read location: 0x000000000000000008" It stays in this loop and I have to shut down Pro Tools. I've never had this problem. I'm not sure which Eucon version to download or what I'm doing wrong. I would appreciate any help. This is really frustrating. I'm not really good at these kind of issues. Thanks again. |
#2
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Re: Artist Mix Stop Working in Pro Tools
Its tough to offer help with nearly zero information about the setup
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#3
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Re: Artist Mix Stop Working in Pro Tools
Quote:
Lenovo S20 Workstation [email protected] SSD 500GB 20gig ram Nvidea 1030GT Windows 10 Eleven Rack Mbox Pro 3 Artist Mix Artist Transport PRO TOOLS 2022.9 Eucon 3.2 If there's something I'm missing, let me know. Thanks. |
#4
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Re: Artist Mix Stop Working in Pro Tools
I figured it out. I uninstalled everything and installed Eucon 18.3.
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#5
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Re: Artist Mix Stop Working in Pro Tools
Why are you installing all these old versions? Just install the latest 22.9
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#6
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Re: Artist Mix Stop Working in Pro Tools
Does Eucon 22.9 update the Artist Series? I didn't see any updates regarding the Artist Series.
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#7
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Re: Artist Mix Stop Working in Pro Tools
Yes
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#8
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Re: Artist Mix Stop Working in Pro Tools
I hope it's OK that I throw my own issue into this thread.
Suddenly today, My artist mix won't connect. It doesn't show up in Eucontrol surfaces. I've checked cables and connections, installed Eucontrol 22.9 again, and can not see that anything has changed since yesterday that could be causing this. My ipad connects. Most importantly; when I turn on and off the power button on the top right of the artist mix, it lights up, then shows the AVID logo on the eight displays, then nothing. The normal fader movement, where all faders move quickly up and down never happens. I hope it's not broken.
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Mac mini M2 16GB RAM macOS 13.4.1. PT Studio 2023.6. Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad. |
#9
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Re: Artist Mix Stop Working in Pro Tools
Quote:
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#10
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Re: Artist Mix Stop Working in Pro Tools
Yes, I did.
But I just found the cause; earlier today I noticed in the system settings, network, there was "USB 10/100 LAN" enabled, and I thought 'I don't have Ethernet over USB' so I turned it off. Now I have enabled it again, and it's back to normal. Artist Mix working like before. Sorry for wasting your time. Stupid me. Might help someone else doing this, like I did, though. (Added: My Artist Mix is connected to a USB-C dock. I guess Eucontrol enabled this network setting automatically when I first got the controller last spring, and I just didn't notice before. Or I'm getting to old to remember.)
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Mac mini M2 16GB RAM macOS 13.4.1. PT Studio 2023.6. Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad. Last edited by Ben Jenssen; 11-03-2022 at 12:44 PM. |
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