NEO access error????please

[ariel keshet]

guys i allready posted yesterday my call for help about this neo access error message that im getting every time i want to record a track , please !!!!!! i searched the answerbase and the duc did what the answerbase told me to do but it changed nothing , please help me if any of you know what to do , im using PT 6.4 with panter 10.3.4 , i didnt upgrade or changed any thing in my setup for the past 3 month so i really dont know what else to do !!!!! the syste, worked wonderfully until yestarday

thanks for any help

[ariel keshet]

helo

[DigiTechSupt]

Hi,

Try trashing your preferences, Go to Users > “your user name” > Library > Preferences and trash DAE Prefs, DigiSetup.OSX, Pro Tools 6.x prefs, "com.digidesign.protools.plist" and "com.apple.audio.AudioMIDISetup.plist". Trash all of the Digidesign Databases folders on the root of every mounted drive.
restart and run repair disk permissions on your system drive.
Let us know if you are still having problems.
Thanks,
Digidesign Tech Support

[Coach Kay2005]

what's up?

The following response from Digidesign.com tech support helped me with my neo access error problem:

Try trashing your preferences, Go to Users > “your user name” > Library > Preferences and trash DAE Prefs, DigiSetup.OSX, Pro Tools 6.x prefs, "com.digidesign.protools.plist" and "com.apple.audio.AudioMIDISetup.plist". Trash all of the Digidesign Databases folders on the root of every mounted drive.
restart and run repair disk permissions on your system drive.
Let us know if you are still having problems.
Thanks,
Digidesign Tech Support


I would like to add:

If you look in the Digidesign Databases folders mentioned above, you may see a icon/file named "cache.wfm"

I am not exactly sure what how this file comes about, but it should be deleted whereever you see it.

I noticed the icons in session folders after having the neo access error problem.

good luck