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Old 02-04-2023, 07:47 AM
SteveFireland SteveFireland is offline
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Join Date: Jul 2006
Location: Northern Ireland
Posts: 126
Default Studio license has disappeared

I realise no one is really going to be able to help here, but I feel like grumbling. Everything was working fine last night. Try to start up ProTools this mirning, and it says I don't have a license.

There isn't one in the ilok manager, and I assume there was one there up until today - very rarely look in there! The plug-in bundle license is still in there. Avid Link says my subscription is active, the Avid website says my subscription is active. My credit card bill says it's still active.

Opened a case on the site, they say they'll reply in two business days - so I guess I'll not get any work done this weekend. Nice.

Noticed that I'm paying £32.40 a month... and the website says it's £25 a month now. So when their support team gets back to me, I have more questions for them... (I know the price changed recently. I want the new price.)
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Old 02-04-2023, 08:35 AM
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albee1952 albee1952 is offline
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Join Date: May 2004
Location: Norwich, CT
Posts: 39,320
Default Re: Studio license has disappeared

Hmmm, I hope this gets sorted quickly and wish I had some good ideas. Having said that, here are a few thoughts:
1-open ILM and re-syncronise your iLok.
2-if you don't use a physical iLok(using the cloud), consider changing and getting one.
3-grab a Pro Tools Intro license so you can do some work(you MIGHT need to uninstall(Windows) or rename(MAC) your current Pro Tools, but that will have no affect on your sessions
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