Avid Complete Plug-in Bundle - License expired on a current Subscription

[ugurmemis]

Hey there, I updated my Avid Pro Plugins subscription today but I am not able to see it updated in ilok therefore I am not able to use them. Problem is, a mix was going on and project needed to be stop just because of the delay. The project is kind of urgent and I really don't know what to do now. Do any of you guys have a suggestion?

Thank you

[jeffro]

Welcome to the community.

Please check your email for a case notice.

[Sugarnutz]

Tried to load mine in PT this morning, no go. CC has been billed, but iLok account says expired 9/25.
?????

[jeffro]

Originally Posted by Sugarnutz

Tried to load mine in PT this morning, no go. CC has been billed, but iLok account says expired 9/25.
?????

Replied via support case, so please check your email for a case notice.

[Fernando Cubillos]

Hi

Same problem here.
The subscription was auto renewed about 2 weeks ago, but the license is expired in my iLok account.

Fernando

[CristianRamirez]

Hi

My subscription hasn't been updated according to iLok license manager, but I have payed for a new month. What to do?

Thanks


Cristian

[jeffro]

Originally Posted by Fernando Cubillos

Hi

Same problem here.
The subscription was auto renewed about 2 weeks ago, but the license is expired in my iLok account.

Fernando

A new license was deposited for you last week but I couldn't find a support case based on your email address, so not sure how you were notified. Please activate that using iLok License Manager.

[jeffro]

Originally Posted by CristianRamirez

...My subscription hasn't been updated according to iLok license manager, but I have payed for a new month. What to do?...

Welcome to the community.

Redeposited your license and replied to your support case.

[pasaacan]

Hey there, I updated my Avid Pro Plugins subscription today but I am not able to see it updated in ilok therefore I am not able to use them. Problem is, a mix was going on and project needed to be stop just because of the delay. The project is kind of urgent and I really don't know what to do now. Do any of you guys have a suggestion?

Thank you

[jeffro]

Originally Posted by pasaacan

Hey there, I updated my Avid Pro Plugins subscription today but I am not able to see it updated in ilok therefore I am not able to use them. Problem is, a mix was going on and project needed to be stop just because of the delay. The project is kind of urgent and I really don't know what to do now. Do any of you guys have a suggestion?

Thank you

Welcome to the community.

Looking for your account(s) now... please check your email for a case response.