Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 04-18-2021, 10:58 AM
Philharmonic7 Philharmonic7 is offline
Member
 
Join Date: Aug 2007
Posts: 87
Default Re: 2021.3.1 iLok Activation

Quote:
Originally Posted by TrackerLe View Post
Maybe your licence is not updated to the release limit of your support plan.
Try to deactivate it and reactivate it again.
As mentioned before. You can see the release limit when you click on your Protools licence and then on details...
So I tried deactivating and reactivating again and it did not work. Appreciate the suggestion though. It seems like I have to create a support ticket at AVID now. Bummer.
Reply With Quote
  #12  
Old 04-18-2021, 10:59 AM
JFreak's Avatar
JFreak JFreak is online now
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 21,439
Default Re: 2021.3.1 iLok Activation

Deactivate the licernse (move from license key back to your account) then synchronize license key, then activate again (move from your account back to license key).

If it does not work I will escalate your issue, but with active plan you should get it working by yourself.
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #13  
Old 04-18-2021, 11:28 AM
Philharmonic7 Philharmonic7 is offline
Member
 
Join Date: Aug 2007
Posts: 87
Default Re: 2021.3.1 iLok Activation

Quote:
Originally Posted by JFreak View Post
Deactivate the licernse (move from license key back to your account) then synchronize license key, then activate again (move from your account back to license key).

If it does not work I will escalate your issue, but with active plan you should get it working by yourself.
Thanks, JFreak. I've already tried that and it didn't work, however, I managed to get in contact with AVID support over the phone and he was able to provide me a temporary license. AVID just needs to update my license. Apparently, this is a common issue with the ultimate perpetual license that has affected some users.

Thanks for all your help everyone!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro Tools 2021 with 2 iLok authorizations for Renewals & Subscriptions unkJE General Discussion 2 07-06-2021 08:07 PM
2021.3.1 iLok Activation Philharmonic7 Pro Tools 2021 1 04-18-2021 01:15 AM
iLok Maintenance Scheduled for Feb 20 2021 @ 8a PST DigiTechSupt Technical Alerts 1 02-20-2021 10:08 AM
Prompted for ilok Activation on plugins I have activated on ilok tmoneygetpaid macOS 1 12-04-2014 10:40 AM


All times are GMT -7. The time now is 11:01 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com