Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Getting Started

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-11-2019, 09:16 AM
RonInLA12 RonInLA12 is offline
Member
 
Join Date: May 2012
Location: West Hollywood
Posts: 37
Default ProTools crash upon opening sessions

Been using PT for over a decade. New issue out of nowhere.
Windows 10
6g ram
250g solid state drive

I can't open PT at all.. so I can't say which version... but it's current... installed from AVID site last week. Maybe 12.8?

When I start PT... I get that window with recent sessions listed. I have 6 different song sessions in that window. No matter which song I select... Pro Tools crashes immediately when I attempt to open a song session.

I have no idea what is going on.
Reply With Quote
  #2  
Old 02-11-2019, 09:42 AM
amagras amagras is offline
Member
 
Join Date: Mar 2015
Location: Ottawa, ON
Posts: 3,399
Default Re: ProTools crash upon opening sessions

Open the session with Shift
https://youtu.be/gHLiScmpUsU
__________________
Dell XPS 8700. Intel Core i7-4770 CPU @ 3.40GHz. RAM: 16GB. Windows 10 Home x64. NVIDIA GeForce GTX 645. NI Komplete Audio 6. Pro Tools Software 2019
amagrasmusic.com
Reply With Quote
  #3  
Old 02-11-2019, 10:40 AM
RonInLA12 RonInLA12 is offline
Member
 
Join Date: May 2012
Location: West Hollywood
Posts: 37
Default Re: ProTools crash upon opening sessions

Thanks for the idea. It makes total sense. But it didn't work for me. I still cannot open any of 6 songs listed on the screen under "recent"

it is true that I'm using many plug-ins in these sessions.... EZMix.... on every track in fact...

So.... your theory makes total sense.... that multiple plug-ins is crashing pt upon opening of sessions

But... since SHIFT didn't work........ do you know of any other possible solution?
THANKS!!!!
Reply With Quote
  #4  
Old 02-11-2019, 12:54 PM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
Moderator
 
Join Date: Apr 2006
Location: Los Angeles
Posts: 17,617
Default Re: ProTools crash upon opening sessions

Will Pro Tools open directly without a session.
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2023 HDX Hybrid
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
Reply With Quote
  #5  
Old 02-11-2019, 01:21 PM
RonInLA12 RonInLA12 is offline
Member
 
Join Date: May 2012
Location: West Hollywood
Posts: 37
Default Re: ProTools crash upon opening sessions

Yes it opens. It opens to that screen where you see a list of recently open sessions... and you can select a session to open.

When I do that..... SOMETIMES I see that note that says something like "finding audio" (I forget the terminology... I'm frustrated.. haaa).... and then PT immediately crashes and re-boots to that same opening page.

But sometimes I don't even get that "finding audio" message... it just crashes when I click to OPEN a session.

Since posting this message.... I took 3 song folders FROM my bedroom PC... where PT is crashing....... and I loaded those 3 song folders onto my MAC computer in the living room. All 3 songs opened.

At someone else's suggestion I BYPASSED all the plug-ins on each track of every song.... and re-saved them. I was hoping that would solve the PC issue.

I copied the songs back to my PC..... but they continue to crash.

This would seem to say that my PT software is somehow corrupted.

This same situation happened a week ago... and I reinstalled PT on my PC.... and was able to open the song sessions again.

And now today..... PT is crashing again.
Right now I am un-installing PT again... and I will install from newly downloaded file from AVID again...

THANKS FOR YOUR HELP.....
If the re-install works I'll come back here and post.... but it would sure be great to figure out WHY this is happening.
Reply With Quote
  #6  
Old 02-11-2019, 01:34 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,767
Default Re: ProTools crash upon opening sessions

What interface you using on the PC?

If you open PT hoding down the N key, what options do you get for playback engine? If you dont have any interface connected to the PC then you need to use a virtual soundcard driver like asio4all which is free.

So open PT holding down the N key.
When the popup comes up choose your interface or onboard soundcard
Let PT load up and see if that helps.

Sometimes PT defaults to HDMI as audio driver which crashes my MBP everytime so have a look at this and let us know.

Also try trashing preferences and databases as that can help with unusual behavior too.
__________________
Best Regards
Christopher

#thestruggleisreal
—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #7  
Old 02-11-2019, 10:31 PM
RonInLA12 RonInLA12 is offline
Member
 
Join Date: May 2012
Location: West Hollywood
Posts: 37
Default Re: ProTools crash upon opening sessions

Thanks. Yes... I know about "N" during start up of PT.

The correct interface is chosen ((Uphoria 404).
And audio is working with other software (itunes, video)

I re-installed PT from a new download from AVID.... and it is still crashing.
Reply With Quote
  #8  
Old 02-11-2019, 10:52 PM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,488
Default Re: ProTools crash upon opening sessions

What is common about all the sessions that do not open? And dufferent than those that do? They share content files? Are copies of each other? On the same volume?

... and trash prefs
... and try a new empty session
... and try temp. removing all .aaxplugin files/trash prefs again
... and try from a newly created admin account
Reply With Quote
  #9  
Old 02-12-2019, 08:48 AM
albee1952's Avatar
albee1952 albee1952 is offline
Member
 
Join Date: May 2004
Location: Norwich, CT
Posts: 39,292
Default Re: ProTools crash upon opening sessions

Quote:
Originally Posted by RonInLA12 View Post
Thanks. Yes... I know about "N" during start up of PT.

The correct interface is chosen ((Uphoria 404).
And audio is working with other software (itunes, video)

I re-installed PT from a new download from AVID.... and it is still crashing.
Open Control Panel>Sound>Properties and set Windows to use the on-board sound card as the "default playback device". If that allows PT to open, problem solved.

Other things to try:
Navigate directly to your recording drive and pick a session and try opening from the session icon(without opening PT before).
Create a new blank session and try to Import Session Data from one of the sessions that will not open(do a few tracks at a time because it might be a plugin, but maybe not one that's on every track)

We're assuming it did work fine at some earlier time? You have an iLok connected and it has the PT asset on the iLok?
__________________
HP Z4 workstation, Mbox Studio
https://www.facebook.com/search/top/...0sound%20works


The better I drink, the more I mix

BTW, my name is Dave, but most people call me.........................Dave
Reply With Quote
  #10  
Old 02-12-2019, 10:02 AM
RonInLA12 RonInLA12 is offline
Member
 
Join Date: May 2012
Location: West Hollywood
Posts: 37
Default Re: ProTools crash upon opening sessions

Hey Southsidemusic! You nailed it.

I have a Uphoria 404 interface. I had it selected using "N" during opening Pro Tools.

Thanks to your post....... I tried opening again with the N key. I chose a different interface (asio4all I think) and the song sessions opened !!!

So.... the issue has something to do with my audio interface... which I will now try to figure out. Maybe I just need to reinstall Uphoria drivers etc.

THANK YOU SO MUCH !!!!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
crash when opening sessions in PT6 from PT7.2 Matt Chan Pro Tools TDM Systems (Mac) 0 08-21-2006 12:35 PM
Crash when opening sessions skipper 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 07-07-2005 11:15 AM
WIN XP CRASH opening sessions STSCRUSHER 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 3 05-23-2005 12:40 AM
Help. Crash opening pre 24 mix sessions Techsupt2 Pro Tools TDM Systems (Mac) 2 10-21-1999 12:17 AM
crash opening pre 24/mix sessions zeeman Pro Tools TDM Systems (Mac) 0 10-12-1999 10:40 AM


All times are GMT -7. The time now is 08:47 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com