Pro Tools HD $599 suport plan

[wafare]

Ok, like a complete fool, I went ahead and paid (today) for my HD annual support agreement. I've got some down time and I figured i'd go ahead and bite the bullet, pay for the agreement, download PT 12 HD and play around with it. Well to my surprise, I PAID for the agreement only to NOT have access to the new release!!!! I'm beyond ticked off!!! I've been a HD user since version 7 and I've stayed up-to-date ever since. AVID took my money and gave me nothing for it as far as I'm concerned. Why should I have to open a support ticket for this? I have a good mind to call my credit card company and challenge the purchase..... Yeah, I'm ticked.

[jeffro]

I'd be ticked as well. So sorry! Looking into this now...

Okay, so I couldn't find you in our system based on your community user name or email. Could you please update your email address to match your Avid account and I'll try again?

[wafare]

Originally Posted by jeffro

I'd be ticked as well. So sorry! Looking into this now...

Okay, so I couldn't find you in our system based on your community user name or email. Could you please update your email address to match your Avid account and I'll try again?

Will do! Thanks!

[wafare]

Originally Posted by wafare

Will do! Thanks!

Done!

[jeffro]

Originally Posted by wafare

Done!

Found your account. Did you get a Redemption Code with your purchase and did you use it with this account?

[wafare]

Not at all. I purchased from the AVID store. The only thing I received was a conformation email. No reference of a system id or redemption anything. The email pointed me to my AVID account to download.

[wafare]

My order number is 4369995‏

[ha2dorff]

Jeffro - Can you help me out?
Order ID: 4370664